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Employee Help and Advisory Product Manager
senior · Technology / Software Development
As a Product Manager in Global Employee Help and Advisory Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. We are looking for a talented and driven leader to join our team, focused on designing and delivering digital led employee experiences through the ServiceNow platform. In this role, you will own the product design and execution for critical employee experiences within Human Resources. You will influence product strategy and translate it into tangible, high-quality delivery — working with cross impacted teams such as Technology and Servicing to ensure employees have cohesive experience. You will guide the successful design and launch of product features and enhancements.
Job responsibilities
- Develop a product strategy and product vision that delivers value to customers
- Manage discovery efforts to uncover solutions and integrate them into the product roadmap
- Translate business goals and employee needs into features and enhancements, partnering closely with technology
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap
- Drive complex technical changes end-to-end, from initial design through development, testing, and production release
- Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, design and execution
- Cross-functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners
- Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
Preferred qualifications, capabilities, and skills
- Knowledge of ServiceNow product – HRSD Case Management, Life Cycle Events, Now Assist, AI Agents, Employee journey management a plus
- Strong familiarity with complex HR processes and servicing models a plus