Vista previa de la oferta
Client Service Associate I
entry · Other
Job Responsibilities:
- Client enablement process for America’s region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
- Work with shared inbox to ensure all client emails are acknowledged and responded.
- Ensuring accuracy on performing reconciliations.
- Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
- Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
- Taking active participation in process improvements and automation.
- Report generation & analysis.
- Work on numerous projects and new platform and product roll-outs.
- Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.
Qualifications:
- Bachelor’s degree in Accounting/ Economy / Business Administration or related.
- Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
Good working knowledge of all MS Office applications. Especially Advanced Excel.
Skills and Capabilities:
- Strong communication skills. Fluent in English.
- Able to work accurately and effectively under pressure.
- Effective time management skills.
- Good analytical skills and an eye for detail.
- Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.
- Excellent Client focus and Customer care working practices.
- Controls Focused.
- Good team player with flexible attitude towards working hours due to the demands of the working place.
- Accurate and self-motivated with good problem-solving skills and project management skills.
- Solid intellectual capacity for process improvements.