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Lead Product Designer B2C
lead · Technology / Software Development
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.
As a Lead Product Designer (B2C) at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. We are looking for solution-oriented customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will impact us as a company, as well as our customers around the world.
This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London. As a Lead Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You’ve worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.
Responsibilities:
- As part of a dedicated product squad, drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables.
- Comfortable with translating complex business requirements and user needs into easy-to-use experiences.
- Collaborate within cross functional teams—including researchers, designers, technologists, and business experts—to create customer-focused products and services.
- Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing.
- Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions.
- Advocate for customer-centric design by using insights and data to inform user experiences.
- Create and deliver high-quality design deliverables, such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs.
- Partner with the design system team to represent customer and business needs.
- Present and communicate design work and recommendations to stakeholders across the organization.
- Manage stakeholders, proactively resolve issues affecting design quality, and identify new opportunities for design innovation.
- Opportunity to mentor and support designers, fostering best practices and methodologies to drive efficiency and effectiveness.
Required qualifications, capabilities and skills:
- Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end product/service environments.
- Strong portfolio showcasing user-centered solutions to business and customer challenges.
- You are solution-oriented, commercially savvy and have an interest in fintech and experience in delivering products with impact.
- Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.
- Practical understanding of current and emerging technologies relevant to digital experiences.
- Experience designing across digital touchpoints, including native iOS and Android platforms.
- Proficiency in usability testing, iterative design, and early-stage UX research methods.
- Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
- Versatile craft skills from concept sketches to high-fidelity digital prototypes.
- Passion for fostering an environment where people can do their best work.
- Ability to thrive in dynamic, collaborative, cross-functional teams.
Preferred qualifications, capabilities and skills
- Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
- Product design and delivery experience in Financial Services / Fintech
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