Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.
As a Relationship Manager on the Merchant Services Technology, Media & Telecom team, you will own a portfolio of global large corporate clients, and partner closely with firmwide coverage teams to deliver coordinated client strategies.
Job Responsibilities
- Drive revenue and margin goals by deepening existing client relationships, uncovering new opportunities, and sustaining high client satisfaction.
- Own the Merchant Services relationship, serving as the primary client contact and internal point of coordination.
- Execute an integrated coverage strategy with the Commercial Bank, Corporate Client Bank, JPMorgan Payments/Treasury Services, FX, and Card Services to optimize delivery and outcomes.
- Lead consultative, needs-based selling to identify payments optimization opportunities and recommend tailored solutions.
- Develop and advance client strategies, coordinating cross-sell opportunities across JPMorgan Payments and Treasury Services.
- Deliver quarterly business reviews and proposals supported by clear financial and market analysis to expand the relationship.
- Represent the firm externally through industry conferences to build visibility and market presence.
Required Qualifications, Capabilities, and Skills
- 8+ years in payments-focused strategic relationship management and/or business development, with senior sales/account leadership and a track record growing complex, Fortune 500–caliber relationships.
- Proven ability to engage and influence C-suite stakeholders, manage complex negotiations (including contracts), and drive expansion outcomes.
- Demonstrated cross-functional collaboration across relationship banking, product, service, and operations teams, effectively partnering with internal stakeholders and external clients.
- Excellent executive communication and presentation skills (written and verbal).
- Willingness to travel as required.
Preferred qualifications, capabilities, and skills
- Technology related experience
- Master’s in Business Administration
- Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail
- Certified Payments Fraud Prevention Professional (CPFPP)
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries