This Associate role sits within the JPMorganChase Testing Center of Excellence. The Monitoring & Testing Internal Quality Review team is responsible for executing independent quality reviews to confirm that global monitoring and testing activities (including substantive testing, control evaluations, SOX/CCAP reviews, and Issue Validation testing) are completed in accordance with applicable Testing Standards and Procedures, and that outcomes are consistent, defensible, and risk-focused. The role partners closely with TCoE testers and managers, and Chief Administrative Office personnel across the global footprint, covering multiple Firmwide Lines of Business (e.g., Corporate & Investment Bank, Asset & Wealth Management, Commercial Bank, and Consumer & Community Banking) to contributed to identification of gaps, themes, and emerging risks, and to drive continuous improvement in testing quality and control coverage.
Responsibilities
Key responsibilities include the following:
- Execute independent quality reviews to confirm adherence to Monitoring & Testing Standards, approved methodology, timelines, and documentation expectations.
- Evaluate comprehensive test plans and end-to-end workpapers (risk/control mapping, objectives, population and sampling approach, test steps, evidence, results, and conclusions) to ensure they are complete, consistent, and defensible.
- Validate that evidence is sufficient, appropriate, traceable, and sourced from authoritative systems/records; challenge incomplete, inaccurate, or manually manipulated evidence and recommend remediation actions.
- Question and investigate data reliability/integrity, the validity of conclusions, and the appropriateness of assumptions; assess whether conclusions are supported by testing results and evidence.
- Assess control design and operating effectiveness (adequacy of activities, frequency, ownership, documentation, and monitoring routines) and identify control coverage gaps or execution deficiencies.
- Contribute to the identification of key issues, trends, recurring themes, and process/control weaknesses; perform root-cause analysis and provide clear, actionable recommendations to improve control execution, documentation quality, and testing consistency and effectiveness.
- Review exceptions/issues to confirm they are fact-based with clear conditions, criteria, cause, impact, and scope; support validation of severity/ratings where applicable.
- Communicate review outcomes effectively via timely feedback, clear status updates, and escalation of high-risk concerns; participate in calibration sessions and contribute to coaching/training to reduce rework and improve consistency.
- Identify and communicate opportunities to enhance processes with an objective to increase efficiency, accuracy or operational processes of the quality or testing programs.
Requirements
The role requires the following qualifications, capabilities, and skills:
- Bachelor’s degree (business, IT, or related field) or equivalent related experience.
- Relevant experience in financial services (Compliance, Risk Management, Audit, Operational Risk, operations, or business control management); experience performing assessments/evaluations/quality reviews and exposure to control testing preferred (minimum experience commensurate with role scope; 5+ years preferred for advanced quality review coverage).
- Understanding of internal control concepts, operational risk drivers, and the ability to evaluate control adequacy by integrating business and technology risk considerations.
- Strong analytical skills, including assessing risks associated with execution deficiencies; ability to conduct root-cause analysis and identify themes/trends.
- Ability to perform end-to-end process/control reviews, evaluate applicability of regulations/policies, and identify gaps/risks in the operating environment.
- High standards for documentation quality; detail orientation and ability to challenge and improve workpaper defensibility.
- Relationship-building, influencing/negotiation, and stakeholder management skills; effective written and verbal communication, including escalation when needed.
- Ability to manage multiple priorities and deliver under changing priorities and tight deadlines.
- Comfort leveraging data and reporting tools/dashboards to support review outcomes; experience with analytics/automation tools (e.g., Alteryx, Tableau, Python) preferred.
- Willingness to continuously learn (new tools/technologies/guidance) and complete relevant training/certifications as required.
- Support internal process enhancement initiatives.