Context & Environment
Are the position's contacts internal or external? Internal & external ☒ / Internal ☐ / External ☐
What is the time horizon for the position's reflections? Long-term (+3 years) ☒ / Medium-term (1-3 years) ☐ / Short-term (-1 year) ☐
What types of contacts are associated with the position?
- All employees in MS Vietnam or Internal: Lubricant sales, CA, HR
- Regional and global teams at TotalEnergies: APME, Lub BU, HSE..
- Distributors, customers
- Contractors & Suppliers
What is the framework for the position's reflections?
☐ Creation of new solutions to problems encountered
☐ Branch/company-wide transformation
☐ Transformation at entity level
☐ Implement instructions by optimizing processes
☒ Strict implementation of instructions
What is the nature of the position's interactions?
☐ Level 1: The position requires precise communication skills
☐ Level 2: level 1 + The position requires the ability to influence and convince
☒ Level 3: level 2 + The position requires negotiation skills
Does the position operate in a specific market (regulated, competitive, etc.)? Highly competitive lubricant market with 20+ global brands, distributor-driven sales, low brand awareness, growth potential, and talent scarcity.
Activities
Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status, etc... We believe Diversity makes us better.*Key Activities:
Sales Tasks:
- Develop and maintain strategic long-term trusting relationships with high volume end customers to accomplish volume, margin growth and long-term Company’s objectives
- Research and ensure full insights of end customer’s needs, demands and long-term vision for green environment.
- Suggest solutions that answer customers’ needs, demands and long-term vision and execute it.
- Ensure the ordered products are delivered in a timely manner via direct sales or sales via distribution partners and/or PSD.
- Serve as contact point for end customers and internal teams
- Resolve customers' complaints in an effective and respectful way
- Enlarge basket of end customers year on year for direct sales or for distributors, PSD, counted by incremental volume , GMVC, diversified products portfolio and service and numbers of new customers
- Launch Company’s new products and services
- Propose the sales strategies and business plans of each segment market for short (1 year) and long term (5 years) in cooperation with Technical team, Marketing team and Customer Service.
- Develop new industrial distributors with sales teams of distributors to optimize AO distributor networks.
- Develop and execute the strategies to ensure competitive advantage for TEMV in RTM, distribution network, products, services in respect of Sell-out Culture and Value over Volume.
- Provide monthly Sales Forecast following Company’s Procedure on time and in good quality to ensure quality of stock supply to distributors and/or end customers.
- Ensure all required reports are done in most accuracy and on time.
HSE Tasks for Manager:
- Participate in fire drills and be familiar with evacuation routes and assembly points.
- Ensure proper housekeeping by keeping walkways and emergency exits clear of obstructions.
- Report and document any workplace hazards, near-misses, or incidents to the appropriate personnel or HSE coordinator.
- Attend basic first aid training if requested by the Company.
- Safely store and use electrical equipment and promptly report any faulty or damaged devices.
- Stay informed about emergency contacts and procedures for medical or safety incidents within the office.
Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.
Candidate Profile
What is the required qualification level for the position? Bachelor's degree in Business Administration, Commercial or equivalent. Background in Mechanical Engineer will be considered.
What are the technical skills required?
- B2B selling skill
- Auto-lube knowledge
- Lubricant products knowledge
- Customer complaint handling
What are the soft skills required?
- Proficiency in Computer Skills — Word/Excel/Power point
- Customer complaint handling
- Customer-Centric Mindset
- Market and Competitive Analysis
- Commercial law
- Information system
Which specific knowledges are required for the position?
- Economic and automotive industry fundamentals
- Lubricant products
- Basic marketing
What language skills are required?
Fluency in both Vietnamese and English
What is the required level of experience for the position?
Minimum 2-3 years of experience in Sales and Marketing, with proven experience managing distributors in the lubricants or automotive aftermarket sector.
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.Domain: Sales
Type of contract: Regular position
Experience: Minimum 3 years
Employer company: TOTALENERGIES MARKETING VIETNAM COMPANY LTD