Sales Support Executive

Context & Environment

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Activities

• Manage customer master data and payment guarantee documentation, including renewals, collection of originals when required, and maintenance of records/trackers.
• Coordinate monthly invoices with outsourced Finance and Asset Management teams, including validation of billing inputs and preparation of supporting documentation.
• Review AR APAC aging reports, follow up on overdue payments with internal and external stakeholders, and coordinate issue resolution to support timely collections.
• Support customers in payment matters (credit notes, offsets, and allocations) and maintain accurate documentation and correspondence.
• Coordinate legal, compliance, and audit requirements, including warning/legal letters and contract amendments, collection of audited financial statements, and provision of supporting evidence for audits.
• Manage commercial administration for operating assets/customers, including customer site visits, ad hoc regional CAM support, and day-to-day coordination with customers, O&M, Finance, and Asset Management/Performance teams.

Sale Support Part:

• Being a Key person for Sales Support on Communication and SD parts
• Monitoring for daily communication with all types of businesses
• Receiving Orders WP, Lube, CCP monitoring orders volume based on each period and issuing invoices....etc
• Monitoring COCO stations and sales order
• Record all customers' feedback, urgent orders, moving trips, weekends, or cancellation orders 
•  in a log file
• Asking the customers’ payments (OD) and tracking payment status (late provided payment)
• Explain or summary the financial status of customers for processing to request to release blocked SOs for Swapping, Partner, NW, B2B, and so on
• Month-end closing process performing all SAP and other closing tasks

Candidate Profile

Qualification: Bachelor’s degree in Business Administration, Finance/Accounting, Economics, or related field.
Technical Skills: Proficient in MS Office (especially Excel); experience with ERP/accounting systems (e.g., SAP); strong data accuracy, document control, invoicing, AR follow-up, and reporting skills.
Certification: Not required; finance/accounting training or advanced Excel certification is a plus.
Soft Skills: Strong communication, attention to detail, customer focus, problem-solving, time management, teamwork, and integrity.
Knowledge: Sales support and commercial processes; basic contracts and compliance; AR and collections cycle; audit and document retention practices.
Languages: Proficient in Khmer, Mandarin, and English.
Experience: 2–3 years in sales support, billing/invoicing, customer data, or AR/collections (preferably B2B).

Additional Information

Domain: Operations

Type of contract: Fixed term position

Experience: Minimum 3 years

Employer company: TotalEnergies Marketing (Cambodia) Co., Ltd.