Context & Environment
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Activities
- Ensure compliance with company policies, rules, and code of conduct
- Monitor market trends and competitor activities to identify growth opportunities
- Develop and implement digital tool adoption strategies and roadmaps for TEWC
- Drive initiatives to increase product share within the TEWC network
- Develop and execute national TEWC network expansion plans
- Identify, evaluate, recruit, negotiate, and onboard workshop partners and franchisees
- Conduct market and territory analysis to identify growth opportunities
- Deliver annual network growth targets
- Develop and implement operating manuals, SOPs, safety standards, and branding guidelines
- Conduct audits and performance reviews to ensure service quality and operational consistency
- Monitor and implement corrective action plans for underperforming workshops
- Build and maintain strong relationships with workshop owners and stakeholders
- Ensure compliance with company policies, operational standards, and brand requirements
- Develop partner engagement initiatives and resolve operational or commercial issues
- Monitor and analyze sales performance and report to senior management
- Drive revenue growth, market penetration, and profitability through targeted initiatives
- Design and deliver training programs for workshop owners, managers, and technicians
- Strengthen technical skills, customer service, sales effectiveness, and continuous improvement practices
- Provide training on general car maintenance beyond quick lubricant changes
- Ensure consistent delivery of brand standards and service commitments
- Address customer feedback, resolve service gaps, and improve retention and loyalty
- Collaborate with marketing on promotional campaigns and local business development
- Plan and manage annual budgets for TEWC development, renovation, and digital projects
- Lead workshop setup, renovation, expansion, and digital transformation projects
- Manage ad-hoc projects assigned by senior management
- Coordinate cross-functional teams to deliver projects on time and within budget
Candidate Profile
- Education: Bachelor’s degree in business administration, Marketing, Engineering, Automotive Management, or a related field; MBA preferred
- Technical Skills: Business development, project management, market analysis, and partner acquisition
- Soft Skills: Strong leadership and influence, strategic thinking and decision-making, problem-solving and conflict resolution, effective communication, time management, stakeholder management, presentation, negotiation, and a commitment to continuous learning
- Knowledge: Solid understanding of the Cambodian market, commercial business awareness, and service chain management
- Language Skills: Khmer (proficient); English (proficient)
- Experience: Minimum 2 years of management experience and 3 years of marketing and operations experience in automotive or workshop chains; mechanical experience is an advantage
Domain: Strategy, Business & Economics
Type of contract: Regular position
Experience: Minimum 6 years
Employer company: TotalEnergies Marketing (Cambodia) Co., Ltd.