Technology Director, Head of Shared Services Operations Technology for India & Philippines

About this role:

This Technology Director will serve as the Lead for Shared Services Operations Technology (SSOT) in India and Philippines and will be accountable for global delivery of Business and Real Estate Services, Payment Operations, Financial Crimes & Regulatory Operations and Reconciliation. This leader will partner with global Shared Services Operations Technology Executives in driving the technology strategy and roadmap for SSOT. This role reports into to the Head of Chief Operating Office Technology (COO Tech) in India and to the Global Shared Services Operations Technology Executive.

This leader, in partnership with Shared Services Operations leadership team will help deliver on key business priorities as well as modernize the applications and platforms. The leader will work with technology partners to build and scale modern digital platforms leveraging cloud-native architecture, containerization, OpenShift Container Platform (OCP), APIs, GenAI services, and Agentic AI frameworks. Lead application modernization using AI-assisted engineering practices and platform engineering principles. As a senior strategic technology business partner, share ownership for both business strategy and business value results. The goal of modernization will align applications and solutions with the operations strategy within WFT framework. This person will be a technology evangelist who will bring in technology solutions to accelerate operations transformation and modernization while ensuring maximum ROI.

In this role, you will:

• Developing and executing a multiyear technology strategy and solutions to support Shared Services Operations lines of businesses
• Manage a team of senior engineering managers and engineering leads.
• Focus on delivering commitments aligned to enterprise strategic priorities.
• Provide thought leadership both from a strategic and technical perspective for various initiatives within the group.
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices.
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers.
• Identify financial management and strategic resourcing.
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives.
• Develop strategies for hiring engineering talent.
• Lead implementation of projects and encourage engineering innovation.
• Collaborate and influence all levels of professionals including more experienced managers.
• Lead team to achieve objectives.
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy.

Required Qualifications:

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of Management experience

Desired Qualifications:

• 10+ years’ experience leading large, global application development and implementation teams.  Experience coaching and mentoring managers, and individual contributors. Experience managing complex, diverse technology portfolios.
• Strong functional knowledge in Financial Crimes & Regulatory Operations with specialization in KYC processes and currency transaction reporting.
• Strong expertise in full stack development. Vendor product integration experience would be good have.
• Proven experience leading Generative AI and Agentic AI adoption, including enterprise AI platforms, AI-enabled products, and engineering transformation.
• Strong expertise in cloud-native architecture, containerization, Kubernetes, and OpenShift Container Platform (OCP), with a track record of large-scale application modernization.
• Demonstrated ability to drive AI-enabled operating model transformation, improving engineering productivity, automation, and business outcomes through human and digital workforce collaboration.
• Nice to have experience in technology supporting payments operations
• Ability to effectively drive and lead change in an organization with Wells Fargo’s size, scale, and complexity.
• Experience with Agile methodology of project delivery and product transformation, including but not limited to prioritization product scope, intake and discovery of new work and work in progress within the portfolio.
• Lead roadmap development and strategy discussions for products and product line as well as articulating objectives and measurements for key results.  This includes customer experience and customer journey inputs.
• Demonstrated experience in building, leading, developing, and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction.
• Demonstrated ability to manage a large portfolio of technology efforts across several major lines of business and effectively partner/influence at the senior executive level.
• Ability to develop technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise, and technology strategies.
• Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives.
• Broad experience across multiple areas of technology including one or more of architecture, infrastructure, and application development with strong understanding of leading edge as well as legacy and distributed technologies to effectively manage the complex and diverse applications portfolio.
• Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style.
• Demonstrated ability to consult with key business partners and translate complex, technical concepts so that they are clearly understood along with the ability to effectively partner and influence at the senior executive level.
• Demonstrated experience motivating and influencing groups or individuals across organizational boundaries.
• Experience building products or leading engineering functions operating at a global scale, and in a hybrid deployment model of cloud-native (e.g., GCP, Azure, AWS) and on-premises.
• Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership.
• Strong commitment to diversity and inclusion.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.