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Disclaimer: This posting is intended to identify candidates for the EDD Team Lead role (internal job title). The external title, Financial Crime Manager, has been used to better reflect the key competencies, scope of responsibilities, and leadership expectations of the position, while also attracting a broader pool of qualified external candidates whose experience aligns with the requirements of the role
What’s the role
Reporting to the Deputy Head of Financial Crime Operations, the EDD Senior Team Lead oversees the Enhanced Due Diligence (EDD) function within the Global Financial Crime Operations team, ensuring the effective execution of EDD activities and providing subject matter expertise on complex financial crime matters.
Team Responsibilities
The Global Financial Crime Operations team is responsible for:
- Conducting Counterparty Due Diligence (CDD) for new counterparty onboarding and periodic reviews.
- Providing financial crime subject matter expertise (SME) and guidance to Commercial Operations, the T&S business, and Compliance Advisory teams on escalated matters.
Key Dimensions
- Directly manages a global team of approximately 6–8 EDD professionals.
- Provides technical leadership and SME support to the EDD team.
- Ensures consistent, risk-based application of EDD standards and processes across the organization.
What you’ll be doing
The EDD Senior Team Lead is responsible for supporting the Deputy Head of Financial Crime Operations in the effective management and performance of the Enhanced Due Diligence (EDD) function. This includes driving delivery against productivity, quality, and service standards, managing high-priority escalations, and providing subject matter expertise on financial crime risk management.
- Supporting the delivery of EDD operations in line with agreed productivity, quality, and turnaround time objectives.
- Managing and resolving complex or urgent escalations arising from EDD review processes.
- Acting as a subject matter expert (SME) on financial crime compliance, enhanced due diligence, and risk assessment requirements.
- Ensuring EDD reviews are completed in accordance with the T&S Financial Crime Policy, associated standards, and regulatory expectations.
- Providing guidance and advisory support to EDD Specialists and other first-line business stakeholders.
- Reviewing risk assessments to ensure they accurately reflect the risk profile of counterparties and their business activities and are prepared to a standard suitable for approval.
- Supporting the preparation of submissions to the High-Risk Counterparty Committee (HRCC) and High-Risk Approval Forum (HRAF) for review and decision by senior management.
- Advising on exceptions to financial crime policies, procedures, and control requirements.
- Partnering with the T&S Compliance Training team to design and deliver financial crime training across the global T&S Compliance function and wider business.
- Contributing to the development, coaching, and capability building of the global EDD team to support a high-performing and knowledgeable function.
What you bring
Qualifications & Expertise
- Bachelor's degree or equivalent professional qualification required; AML or Financial Crime certification/diploma is highly desirable.
- Strong understanding of global financial crime regulations, compliance frameworks, and legal requirements.
- Proven ability to apply a risk-based approach to Financial Crime investigations and decision-making, particularly within Enhanced Due Diligence (EDD), including exposure to high-risk Politically Exposed Persons (PEPs), high-risk jurisdictions, and sanctions-related risk. Advantageous.
Leadership & Communication
- Demonstrated success in leading, motivating, and developing high-performing teams while fostering a collaborative and inclusive team culture.
- Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels, both internally and externally.
- Strong analytical and problem-solving capabilities, including the ability to identify trends, assess risks, connect complex information, and draw well-reasoned conclusions.
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What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
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