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What’s the role
As an HR Operations Advisor supporting Shell's businesses in Latin America, you will provide day-to-day HR support to employees and managers across a range of areas, including employee relations, leave management, benefits, policy guidance, organizational changes, and workforce administration. You'll act as a trusted HR partner, helping managers navigate people-related matters, interpreting HR policies, driving a positive employee experience, supporting change initiatives, and leveraging HR data and insights to support informed decision-making.
What you’ll be doing
- Provide end-to-end HR advisory support to employees and managers across employee lifecycle matters, including exits, redundancies, policy interpretation, leave and absence management, retirement, and benefits.
- Support managers with organizational management and workforce administration requests.
- Advise employees and managers on local and global HR policies, ensuring consistent and compliant application.
- Interpret and apply HR policies to business situations, exercising sound judgment and managing exceptions within governance guidelines.
- Support the delivery of local and global HR initiatives and change programs.
- Analyze HR data and insights from Workday and other systems to identify trends, risks, and actionable recommendations.
- Enhance employee experience by proactively addressing employee and manager needs.
- Coach and guide managers on people matters to ensure fair, compliant, and effective decision-making.
- Coordinate and support business transformation activities, including organizational redesigns, workforce ramp-ups, and demobilizations, in collaboration with cross-functional HR teams.
- Drive process improvements through simplification, standardization, automation, and digitalization.
- Utilize digital and AI-enabled tools to improve operational efficiency and employee experience.
- Build trusted partnerships across HR and the business, serving as a credible advisor on employee lifecycle matters.
- Executes HR processes requiring policy interpretation and decision-making within established guidelines, with a strong understanding of HR operations and business impact.
- Serves as a Subject Matter Expert (SME) or Process Focal Point for complex HR processes and policy-related matters.
- Manages exceptions using established frameworks, exercising sound judgment and escalating issues when appropriate.
- Supports onboarding, training, and development of new and junior team members.
- Contributes to continuous improvement initiatives, project workstreams, and team capability-building efforts.
- Owns complex cases while balancing employee experience, policy compliance, operational effectiveness, and business needs.
What you bring
- Fluent in Spanish, with strong verbal and written communication skills (reading, writing, and speaking).
- Bachelor’s degree in human resources, Business Administration, or a related field.
- Proven experience in HR Operations, HR Advisory, Employee Relations, or a related human resources function.
- Familiarity with AI-enabled tools (e.g., Microsoft Copilot) and an understanding of how AI can enhance efficiency, automate processes, and improve employee experience is an advantage.
- Strong analytical and problem-solving skills, with the ability to interpret HR data and translate insights into actionable recommendations.
- Excellent collaboration, communication, and stakeholder management skills, with a demonstrated commitment to inclusion and alignment with Shell's values of honesty, integrity, and respect for people.
- Ability to manage multiple priorities and perform effectively in a fast-paced, multicultural, and virtual work environment.
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What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
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