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KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.
Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.
You're an IT enthusiast? You’re a professional, always eager to increase your IT expertise? You're a service-oriented team player? Ready to jump into new challenges? In that case, we need YOU in our team!
What you will be doing:
Providing voice IT support on 8-hour shifts that cover service window Monday-Friday (08:00-19:00). End users will contact you for solutions of technical issues with desktop/portable. You will also have a hand-on experience dealing with our ticketing system to resolve variable hardware and software requests.
As our Technical support agent you would have the following responsibilities:
- Handling technical problems related to desktop/portable
- Providing hardware assistance (installing of new PCs, ordering and replacing accessories)
- Dealing with authorization requests and access
- Remote installations and troubleshooting
- Windows/MAC updates and application support
- Analysis, testing, reporting
- Communication within KBC departments
Key competences that will help you succeed:
- Excellent level of English (written and spoken)
- Excellent proficiency in Dutch language
- Interest and orientation in information technologies
- Experience in IT support or IT educational background
- Advanced knowledge of Microsoft products
- Customer handling is essential
- Time management skills and an eye for detail
- Good communication and analytical skills
- Team player
Recruiter Name
Kristina Stoyanova Lapova