Who are we:
KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.
At ART Human Channels, our mission is simple and ambitious: make every customer interaction meaningful.
As part of our CRM team, you’ll help build and maintain the technical backbone that gives our commercial colleagues a complete 360° customer view—empowering them to deliver exceptional customer experiences while ensuring platform performance, stability, and reliability.
Job Description:
As our Software Engineer, you would have the following responsibilities:
- Design, implement, and maintain the technical foundations of our CRM environments;
- Ensure performance, scalability, and reliability of CRM platforms and surrounding systems;
- Troubleshoot technical issues, proactively identifying root causes and proposing robust solutions;
- Automate deployments, monitoring, and operations to enhance efficiency and reduce manual work;
- Work closely with architects, other developers, and analysts to ensure secure, cost-effective, and compliant technical designs;
- Maintain and optimize existing infrastructure, ensuring smooth daily operation;
- Contribute to strategic programs, including modernization, cloud readiness, and AI-enablement.
Key competences that will help you succeed:
- Has strong technical troubleshooting skills and enjoys digging into complex systems;
- Communicates clearly and collaborates effectively with both IT and business stakeholders;
- Has experience with agile methodologies and technical project delivery;
- Understands CRM platforms, enterprise integrations, and cloud ecosystems;
- Is proactive, flexible, and thrives in a fast evolving environment;
- Shows ownership and a solution-driven mindset;
- Practices active listening, values teamwork, and shares knowledge openly;
- Is eager to develop expertise in technologies such as MS Dynamics 365, Azure, monitoring solutions, and automation tools;
- Some experience with MS Dynamics 365 is a plus, significant experience with .NET a must
Next Steps:
If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.
Join. Create. Innovate with us!
Recruiter Name
MAGDALENA HRISTEVA