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Job Overview
The Product Owner Senior Business Analyst is a strategic leadership role responsible for defining product vision, shaping multi-year roadmaps, and driving end-to-end delivery of complex, high-impact initiatives across Citi.
This role combines product ownership, advanced business analysis, and program leadership, with accountability for multiple concurrent initiatives. The SVP acts as a trusted advisor to senior leadership, ensuring alignment between business strategy, technology solutions, regulatory requirements, and operational execution.
Key Responsibilities
Product Vision, Strategy & Roadmap
Define, articulate, and evolve a clear product vision aligned with Citi’s strategic objectives, client needs, and regulatory priorities
Develop and own multi-year product roadmaps, balancing strategic transformation with tactical deliverables
Continuously assess emerging technologies and business needs, recommending innovative solutions and system enhancements
Evaluate industry trends, IT developments, and competitive landscape to inform strategic direction
End-to-End Delivery & Initiative Ownership
Own and drive end-to-end delivery of complex, high-impact programs from ideation through implementation and optimization
Provide input across the development lifecycle, including defining system scope, objectives, and required enhancements
Manage multiple concurrent initiatives, ensuring alignment on scope, schedule, dependencies, and outcomes
Proactively identify risks, impacts, and dependencies, and drive mitigation strategies
Senior Stakeholder Management & Communication
Serve as the primary interface with senior stakeholders (Managing Directors, business heads, and technology leadership)
Build strong partnerships across business, operations, technology, risk, and compliance organizations
Lead executive-level communications, including steering committees, business reviews, and strategic updates
Prepare and deliver clear, concise, and impactful presentations and reports on program status, risks, and strategic implications
Translate complex technical concepts into business-friendly insights for non-technical audiences
Proactively manage expectations and communicate changes in scope, timeline, or budget
Business Analysis & Solution Leadership
Lead requirements elicitation, analysis, and documentation across business, functional, and non-functional areas
Produce high-quality artifacts including BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings
Ensure requirements are traceable, testable, and compliant with regulatory standards
Provide in-depth, interpretive analysis to define problems, develop innovative solutions, and influence strategic decisions
Consult with business clients to define functional specifications and align solutions with organizational goals
Support UAT validation, ensuring delivered solutions meet business needs
Technology & Data Leadership
Partner with technology teams to define and deliver scalable solutions aligned with enterprise architecture
Work with database technologies (e.g., SQL, MongoDB) to support data analysis, integration, and solution design
Evaluate and recommend system alternatives and enhancements based on business process analysis and industry standards
Identify and drive opportunities for Generative AI adoption to improve efficiency, insights, and product innovation
KYC & Client Lifecycle Management
Lead and support KYC processes and systems, ensuring regulatory compliance and operational excellence
Leverage expertise in Fenergo to optimize client onboarding, lifecycle management, and KYC workflows
Drive enhancements to improve client experience, efficiency, and compliance outcomes
Risk, Controls & Governance
Identify, assess, and communicate risks and impacts, providing well-defined mitigation strategies
Ensure adherence to Citi’s risk and control frameworks, policies, and regulatory requirements
Appropriately assess risk in all business decisions, considering impact on firm reputation, clients, and assets
Drive transparency through effective escalation, reporting, and management of control issues
Delivery Execution & Process Excellence
Execute initiatives using Agile, Waterfall, or hybrid methodologies
Ensure delivery quality, timeliness, and alignment with business objectives
Continuously improve delivery processes, governance frameworks, and operating models
Team Leadership & People Management
Supervise day-to-day team activities, including resource management, work allocation, and performance oversight
Mentor and coach team members to build strong business analysis and product capabilities
Foster a high-performance culture focused on accountability, collaboration, and innovation
Qualifications
Experience
10+ years in financial services, preferably within a global banking environment
Proven experience in product ownership, senior business analysis, and program delivery
Demonstrated success managing large-scale, multi-initiative transformation programs
Strong experience interacting with senior executive stakeholders
Skills
Expertise in product strategy, roadmap management, and SDLC methodologies
Strong analytical and problem-solving capabilities with interpretive thinking
Excellent communication and executive presentation skills
Deep understanding of regulatory, risk, and control environments
Strong influencing, negotiation, and decision-making skills
Preferred
Experience with KYC, client lifecycle management, and Fenergo
Familiarity with data platforms (SQL, MongoDB) and AI-driven solutions
Key Competencies
Strategic vision & roadmap ownership
Executive stakeholder influence
End-to-end ownership mindset
Strong analytical rigor and innovation
Leadership in a complex, matrixed organization
Success Metrics
Successful execution of roadmap aligned to strategic priorities
Delivery of multiple initiatives on time and within scope
Strong stakeholder alignment and executive confidence
Measurable business value and operational improvement
Compliance with regulatory, risk, and control frameworks
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
$145,100.00 - $217,700.00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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