What role will you play?
As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday, with night shifts. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams.This role provides the opportunity to grow into a senior fraud analyst role which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.
What you offer
- Keen interest and awareness in fraud including application fraud, scams and identity takeover trends and principles
- Client-centric and committed to delivering exceptional customer outcomes to protect clients
- Naturally inquisitive with highly developed problem solving and decision-making skills
- Ability to work towards tight deadlines with strong attention to detail in a fast-paced environment
- Strong financial services experience and understanding of various Banking and Financial Services
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.