What role will you play?
You’ll play a key part in shaping how our people experience our platforms by leading workshops, interviews, and process walk‑throughs that uncover real business needs. You’ll translate those insights into clear business and functional requirements, user stories, and acceptance criteria that guide impactful solutions. You’ll also execute standard operating procedures, support routine operational workflows, and take ownership of troubleshooting and resolving user issues, queries, and complaints, working closely with our external vendor partners and internal technology teams to keep everything running smoothly.Additionally, you will collaborate with stakeholders based in Sydney and New York, giving you the opportunity to work with a truly global team.
What you offer
- Strong organisational, analytical and problem‑solving skills, with the ability to stay focused and effective in a dynamic environment
- Highly self‑motivated, adaptable, and able to remain structured while managing multiple priorities
- Exceptional communication skills, especially in translating complex requirements into clear, actionable information
- Demonstrated ability to manage business pressures and global stakeholder expectations with professionalism and resilience
- Proven capability to work independently and efficiently within geographically dispersed teams, with strong attention to detail
- Background in IT software, with experience as a Business Analyst or Test Analyst
- Experience with compliance systems, Power BI, and Jira is a strong advantage.
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:- 1 wellbeing leave day per year
- 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- 5 days carers leave of immediate family members on top of annual leave
- 2 days of paid volunteer leave and donation matching
- Voluntary parental medical insurance plan for married employees
- Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About the Risk Management Group
Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, market risk, operational risk, aggregate risk and prudential, and central.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.