What role will you play?
In this role you will lead the Business Management and Support function for the Contact Centre, setting direction across budgeting, workforce planning, and initiative governance. You will provide strategic oversight, drive strong financial and operational performance, and enable informed decision-making through clear reporting and insights. You will partner with senior stakeholders to shape priorities, manage change, and ensure the function delivers against its objectives.What you offer
- Deep expertise in financial management, including budgeting, forecasting, variance analysis, and governance
- Strong strategic thinking and analytical skills, with the ability to translate data, insights, and customer feedback into clear business actions
- Proven ability to lead complex initiative portfolios, including managing dependencies, risks, and benefits realisation
- Highly developed stakeholder management skills, with the ability to influence and partner at senior levels across finance, people, technology, and risk teams
- Exposure to workforce planning, covering forecasting, scheduling, and capacity optimisation at scale
- Proficiency or interest in leveraging AI tools and technologies to enhance productivity, decision-making, and business outcomes
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.