What role will you play?
As a Client Service Consultant within our Wealth division, you will be responsible for working alongside and communicating with Financial Advisors to assist with delivery of financial products and services. You will utilise our range of advanced systems to manage communication via live chat and phone call. You will showcase your ability to ask insightful questions and provide effective solutions on behalf of our clients, making a real impact in resolving matters in real time. Additionally, you will identify and escalate issues to supervisors, as well as look for opportunities to enhance our best practice guides, and direct queries to the appropriate support teams.What you offer
- 1+ years experience within a contact centre environment
- Proven high level of accuracy and typing skills that will allow you to perform to a high standard when using live chat platforms
- Demonstrable critical thinking skills to navigate and resolve multifaceted client issues by providing advice on our products and services
- Excellent customer service skills with the ability to be empathetic and resolve queries in a timely manner.
- Financial services experience preferred
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.