What role will you play?
In this role you will analyse data, identify trends, and translate insights into practical actions that support service reliability. You will work with stakeholders to understand their needs, improve processes, and shape solutions informed by data and business context. You will have the opportunity to apply critical thinking, especially when using modern AI tools.What you offer
- Experience analysing data to draw meaningful insights and support decisions
- Experience working in service reliability, IT operations, or similar environments
- Strong understanding of business processes and how to optimise them
- Advanced capability using Jira and Confluence, including proficiency in JQL
- Familiarity with BI or visualisation tools, modern AI workflows, or platforms such as ThoughtSpot or Sumo Logic.
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.