Consulting – HR Transformation – Instructional Designer & Content Developer (Consultant level)

About Deloitte:

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division:

Today’s business challenges present a new wave of HR, talent and organisation priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.

There’s no single path to driving value through Human Resources (HR) - not every HR initiative is transformative.  However, every HR investment can point the way to value. That’s where Deloitte’s HRT practitioners excel: Forging a direct path to High Impact. The success of any HR Transformation initiative extends beyond the creation of capacity and focuses on building the capability, credibility and community to deliver High Impact for the business. For three decades, our practitioners have focused exclusively on the HR function. We will never stop investing in the future of HR. We are the leader today because we are always thinking about tomorrow. 

Click here to read more about Deloitte Consulting - HR Transformation. 

We are looking for a curious mind – an individual who finds opportunities in the hidden business challenges that our clients need us to solve. Enterprising, solution oriented and always seeing the commercial opportunity in our offerings as a leading HR Technology Division. 

We require an instructional designer with expertise in adult learning theory and the design of accessible learning interventions that leverage technology and engage students through a variety of instructional strategies. Instructional designers are experienced in developing and delivering storyboards for learning assets (such as micro-learning, videos, gamified learning, assessment-based training, etc.), as well as in implementing robust evaluation plans designed to assess knowledge retention and application.

In addition, we require this role to have experience in the functional development of interactive learning through the use of development software, specifically Articulate Storyline. This includes the development of learning assets in line with the storyboard or wireframe, bringing together the training and development plan, graphics, text, and multimedia into a visually appealing and engaging lesson.

Responsibilities:

Instructional Design:

• Organize complex information to clearly convey information to learners.
• Recommend learning solutions and learning modalities based on analysis of learning goals, organizational and technological constraints, and budget and schedule considerations.
• Develop conceptual documents and other documentation to support learning solutions.
• Develop innovative formative and summative evaluation tools.
• Develop learning solution documentation (e.g., storyboards, job aids, design plan documents);
• Consult with stakeholders to gather requirements and document concepts, processes, work tasks, and related subject matter.
• Draft scripts, narration, text and other content for learning solutions.
• Develop scenario driven learning experiences.
• Develop complex simulations or games.
• Develop interactive techniques to increase engagement.
• Incorporate media components (e.g., videos, images, animations or interactive elements) into learning products

Content Developer:

• Use eLearning software to create interactive modules informed by design documents, storyboards, scripts, graphic and multimedia assets, narration, and style guides.
• Using eLearning software such as Articulate Storyline, Articulate Rise and iSpring to create basic to custom learning modules with branching pathways, quizzes, and activities.
• Understand the types of learning experiences that can be created using the available development tools.
• Provide regular updates to your project lead regarding progress on required duties and the status of any projects.
• Manage strict deadlines whilst ensuring a high-end user experience.
• Explore the use of new technologies, apply these technologies where applicable and assist with technical solutions for e-learning modules.
• Be innovative and creative.
• Media skills to be advantageous (e.g. Adobe Suite, Adobe Illustrator, Adobe Photoshop, etc.)

• Minimum 5 years of experience designing and developing blended learning solutions, and utilizing structured learning frameworks/approaches such as ADDIE
• Minimum of 3 years of experience utilizing eLearning Software like Articulate Storyline 360 and Articulate Rise (knowledge of iSpring is advantageous)
• Track record of successful training development of complex subject matter in global environment to diverse audiences using multiple delivery methods (e.g., eLearning, virtual-instructor led)
• Strong verbal and written communication skills
• Familiarity with SCORM standards
• A completed recognised bachelor’s degree in instructional design, educational technology, computer science, or other related subjects

Key Performance Areas

• Strategic Impact - Under guidance, supports the Engagement team in delivery to client in area of competency
• Budgets / Profitability - Maintains quality of output and timeous delivery as per SLA
• Production and control - Confidently speak to and partake in presentations on the subject matter if required to client. 

Key Competencies required / Talent Standards Capabilities:

Leadership / Behavioural Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross-Consulting Capabilities

• Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience
• Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
• Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
• Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
• Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
• Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
• Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
• Business-Technology Acumen - Ability to recognize technology as a business enabler
• Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects

Service Line Capabilities

• HR Function Fluency - Ability to apply relevant HR functional knowledge to inform process and/or technology solutioning

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities. 

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.