Associate (Salesforce Analyst) - Client Experiences Center - Deloitte Greenhouse
About Deloitte Greenhouse
Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte’s client teams with the C-Suite executives of our most important clients? Are you interested in taking your current skills to a new level to meet the demands of this role? Can you manage multiple deadlines, multiple stakeholders, and multi-task, and work in stimulating dynamics? If so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte’s ability to deepen their C-Suite relationships through the delivery of differentiated client experiences.
About Client Experience Center
The Client Experience Center creates delivery excellence across executive events for Deloitte’s most senior clients. In tight coordination and collaboration with US teams, the Client Experiences Center supports multi-client event planning, document production, data management and reporting, and delivery.
About the Role
As an Associate, you will provide support to these role-based programs within Deloitte Greenhouse under Client, Strategy & Growth, Client Relationship Development. The Salesforce Analyst is a key member of the Client Experience Center, part of a team driving analytical and data management rigor for Deloitte Greenhouse multi-client events. Working closely with US-based event leads as assigned, your role includes timely Salesforce data entry and management, report and dashboard creation, and consulting with event teams on data usage and outcomes. This role requires extreme attention to detail and ability to perform tasks with minimal guidance.
- Understanding Deloitte Greenhouse data capture, maintenance, storage, and systems of record, providing consultative platform expertise to event teams
- Displaying expert knowledge of Deloitte Greenhouse measurement standards, methods, technology, and tools
- Enabling various teams with data entry and management
- Developing and delivering Salesforce reports and dashboards, providing proactive insights from data
- Collaborating with the Deloitte Greenhouse Salesforce team to enable communication and other Salesforce automation workflows.
- Supporting high-quality data stewardship through meticulous data entry and analysis practices
- Engaging in regular communication with and reporting to the team on project or task progress
Required Skills
- Salesforce data entry and report development
- Strong analytical and critical thinking skills
- Curiosity and an interest in exploring data and using it to tell a story, displaying the ability to go beyond “crunching numbers” to provide insights
- Proficient in Microsoft Office suite (Excel, Word, PPT)
- Ability to foresee potential challenges, proactively mitigate risks, and exercise effective judgment in determining when escalation is required to ensure successful project outcomes
- Self-motivated, organized, proactive, and able to work autonomously
- Proactive task management and prioritization in a high-volume environment while maintaining attention to detail
- Able to manage and prioritize multiple concurrent competing demands
- Ability to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively
- Collaborative mindset and willingness to learn
- High level of accuracy and attention to detail
- Ability to process and accept feedback to drive better processes
- An interest in process improvement/efficiency/automation
- Appreciation for working in a consultative, team environment
Preferred Skills
- Understanding of Salesforce workflows, reports
- Experience using Salesforce, Qualtrics, Microsoft Power BI, Teams, Tableau, and SharePoint
- Strong stakeholder management and relationship-building skills
- Experience having worked with US or Global clients/stakeholders
Professional qualifications, work location, and timings
- Academic qualification: MBA or equivalent
- 1-3 years of relevant experience
- Location: Hyderabad
- Work Timings: 2:00 pm-11:00 pm IST
- Work format: Hybrid (between work from office & home)