Responsibilities
· Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
· Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
· Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash
· Responsible for overseeing collection activities of all the active customers
· Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer disputes
· Ensure performance measures are met or exceeded
· Achieve Cash Collections and Past Due Target on a monthly basis
· Download daily bank statements and ensure cash is appropriately applied to customer accounts
· Manage the aging of unapplied cash and resolve within a timely manner
· Generate reporting as necessary (i.e., unapplied cash, etc.)
· Participate in ad hoc projects as required
· Continuously seek out and support process improvement initiatives
· Ensure compliance to applicable policies, guidelines, and regulations
Requirements
· Graduate / Postgraduate / Master’s Degree in Commerce / Finance
· Fluent in English, both verbal and written communication skills would be mandatory
· Working experience within a shared services environment
· Willing to work in rotational shifts
· 0 - 2 years of experience required with Cash Applications & Collections experience
· Excellent communication and interpersonal skills with a customer service focus
· Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
· Positive attitude and a strong team player