Responsibilities
- Supervise and develop a team of network engineers/technicians: hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization.
- Serve as a hands-on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits.
- Own day-to-day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after-hours/on-call coordination as applicable).
- Oversee, planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post-change validation.
- Drive problem management and continuous improvement by identifying recurring issues, leading root-cause analysis, and implementing corrective actions to improve availability and reduce MTTR.
- Maintain accurate network documentation (diagrams, runbooks, standard configurations) and ensure operational readiness for new services and deployments.
- Coordinate with peer IT teams (security, server/platform, service desk, application teams) and external providers to deliver solutions and resolve cross-domain incidents.
- Support vendor engagement for incidents and service requests; track deliverables and ensure service quality for managed circuits and provider services.
- Provide input to forecasting and budgeting (hardware, software, support contracts) and support purchase/renewal processes per policy; this role does not have budget ownership.
Qualifications
- Bachelor’s degree in computer science, information systems, or related field (or equivalent experience)
- Five+ years of progressive experience in enterprise network engineering/operations (LAN/WAN, routing/switching, wireless, firewalls, load balancers, and circuit/provider management)
- 1+ years of experience leading others (people leadership or strong technical lead experience), including work planning, coaching, and coordinating on-call/operational coverage
- Demonstrated experience with change control and operational processes (incident, problem, and change management), including clear communications and documentation
- Strong troubleshooting skills across multi-vendor environments and the ability to lead technical resolution during high-severity incidents
Preferred Qualifications
- Strong customer focus; clear communicator who can translate technical issues into impact, status, and next steps for both technical and non-technical audiences
- Hands-on experience with cloud/hybrid networking concepts (e.g., connectivity, segmentation, remote access) and network monitoring/observability tools
Working Conditions
- Office Environment
- On-call or after-hours support during incidents or planned maintenance windows
- Occasional Travel <10%
- Domestic and international travel may be required as necessary
Compensation:
The Salary for this position generally ranges between $109,000 - $140,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Denver, Philadelphia). Relocation assistance will not be provided for this position.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.