The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high-quality technology delivery. This includes ownership of ServiceNow, Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption. The role will lead a global team and partner with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.
Responsibilities
Strategic Leadership & Vision
Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals
Champion platform modernization, automation, and DevOps/Agile enablement across the organization
Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation
ServiceNow Platform Ownership
Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications
Drive platform governance, performance, and expansion into new business domains
Ensure alignment with ITIL practices, security, and compliance standards
Jira & Agile Tooling Governance
Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem
Establish governance models, usage standards, and reporting frameworks to support agile at scale
Partner with product and engineering teams to optimize workflows and delivery velocity
Testing Center of Excellence (TCoE)
Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics
Promote shift-left testing, continuous testing, and test data management practices
Ensure consistent quality assurance practices across all delivery teams and geographies
CI/CD Tooling & DevOps Enablement
Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps)
Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams
Ensure tooling supports secure, scalable, and efficient software delivery pipelines
Team Leadership & Global Delivery
Build and lead a high-performing global team of platform engineers, architects, and service owners
Foster a culture of innovation, accountability, and continuous improvement
Manage vendor relationships, budgets, and service delivery metrics
Stakeholder Engagement & Change Management
Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs
Lead change management, training, and communication strategies to drive adoption and value realization
Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders
Qualifications
Bachelor's degree in related field or equivalent training/experience required.
Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required.
Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery
Proven track record of leading global teams and delivering platform transformation at scale
Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices
Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus
Exceptional leadership, communication, and stakeholder management skills
Preferred Qualifications
MBA or equivalent business acumen preferred
ServiceNow Certified Implementation Specialist or Architect
Atlassian Certified Jira Administrator
SAFe Program Consultant (SPC) or equivalent Agile certification
DevOps Leader or CI/CD-related certifications (e.g., GitLab, Jenkins, Azure DevOps
Working Conditions
Hybrid Office Environment
Compensation
The Salary for this position generally ranges between $195,000 - $250,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.
This is a hybrid position requiring three days in office per week in one of our hub locations. Relocation assistance will not be provided for this position.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.