Job Summary
The role sits within the Financing and Securities Services division of Financial Markets, providing comprehensive support and management across a range of Securities Services Client businesses. Key responsibilities include overseeing Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets, and Prime Services. The position also encompasses Utilities services such as managing the Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group. The ideal candidate will ensure seamless delivery across these services, contributing to the overall effectiveness and efficiency of the division.
Key Responsibilities
Processes
• Primary point of contact / escalation for external clients in terms of providing solutions, enquiries, complaints, resolving of discrepancies and transactional errors.
• Ensure the provision of the highest standards of client service in response to client enquiries and complaints in order to deliver best in class client service.
• Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.
• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.
• Maintain a professional and positive SCB image through all interactions with clients.
• Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.
Risk Management
• Full awareness of the Bank’s risk management approach
• Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions.
• Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures.
• No exception to completing mandatory trainings timely.
• Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling.
• Comply with applicable Money Laundering Prevention Procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
• Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
Governance
• Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
• Embed Here for good and Group’s brand and values in FSS Client Solutions Indonesia
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- A Bachelor’s degree or higher qualification in Finance, Business Administration, Economics, or related disciplines is essential, demonstrating a strong academic foundation.
- Minimum of five years’ substantial experience in Securities Services, ideally with exposure to Custody, Clearing, Fund Services, or Money Markets, showing comprehensive industry knowledge.
- Demonstrated excellent communication skills with the ability to convey complex information clearly and persuasively, both in writing and verbally, tailored to diverse client needs.
- A proactive, solution-oriented mindset with strong analytical and problem-solving skills, particularly adept in Money Markets and Prime Services, allowing for informed decision-making and risk assessment.
- Ability to work collaboratively across multifunctional teams, demonstrating adaptability in a dynamic, fast-paced environment while managing ambiguity effectively.
- Fluency in English (both written and verbal) is required, enabling effective communication with global stakeholders and clients.
- Commitment to delivering superior client service and upholding Standard Chartered’s ethical standards and values.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.