Job Summary
- Providing guidance to colleagues, typically comprising first-line managers and supervisors.
- Ensuring clarity around priorities and goals for the entire functional area.
- Approving requests for a certain level of authority.
- Ensure team members utilize consultative techniques for assessing process improvement opportunities within the organization through dialogue with operational leaders and team members
- Lead strategy to drive best practices for the customer analysis, insights, and development of testing strategies through both short term and long-term data analytics
- Use quantitative analysis to develop key hypotheses and considerations on customer engagement initiatives
- Provide compilation of analysis and results in presentation format, complete with timely and actionable recommendations for implementation
- Manage projects with strong technical and data driven components
- Work closely with the Campaign Management team on program setup and testing framework/tactics
Key Responsibilities
Business
- WRB
Processes
- SBIM - Retail Analytics Operations
People & Talent
- Band 5B – AVP
Other Responsibilities
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
- Multiple functions (double hats)
- Broad experience, across functional and technical areas, designing, developing and deploying BAU.
- Proven experience in building high performance data analysis team.
- Should have strong data understanding skills which helps multiple teams to support their requirements.
- Ability to create and deliver effective client management
- Define & implement resourcing strategy, involve in hiring of right talent.
- Developing and executing long term strategy and implementation plan for scaling the business
- Understanding the requirements from leadership and transforming into executable implementation plan
- Should be able to drive, mentor and guide team larger team, should have team and people management experience.
- Strong banking knowledge especially in retail and wealth segments.
- Should be able to manage BAU team and should be hands-on when required to deliver critical & timebound projects
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
- Multiple stakeholder
Skills and Experience
Role Specific Compentencies
- Python
- Pyspark
- AWS
- SQL
- Tableau / Amazon Quicksight
- GITHUB
- AI tools / ChatGPT
- Analytical technology and statistical tools
- Excel
- BI tools
Qualifications
- Expertise in Languages : Python, SQL, Pyspark, AWS (Airflow,S3)
- Version control – GITHUB
- Visualization – Tableau, Amazon Quicksight
- Good to have understanding of business intelligence platforms such as MicroStrategy, Power BI etc.
- Experience / working knowledge in AI tools / ChatGPT
- Data exploration and analysis
- Data process management and data model development
Functional and soft skills
- Business analytics and insights development
- Ability to articulate insights and actions to Senior stakeholders
- Experience dealing with sensitive Data sensitivity and associated governance processes
Domain
- Banking and financial services
- Experience working with analytics related to Sales performance management, Sales productivity management ( Preferred )
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.