At ING, our broker partnerships are fundamental to helping customers achieve their home ownership goals. As a Broker Compliance & Partnership Specialist (internally known as Customer Journey Expert - Partnerships), you'll play a critical role in supporting and strengthening our broker network by ensuring the highest standards of compliance, governance and partner engagement.
This is a unique opportunity to combine relationship management with risk and compliance expertise. You'll work closely with brokers, aggregators and internal stakeholders to create trusted partnerships, manage accreditation and governance requirements, mitigate risk, and drive continuous improvement across the broker experience.
Success in this role requires a balanced approach—someone who can build strong relationships while maintaining a sharp focus on regulatory obligations, customer outcomes and operational excellence.
What You'll Do
Manage the onboarding, accreditation, review and offboarding of broker and aggregator partners.
Build and maintain trusted relationships with broker businesses, compliance teams and key industry stakeholders.
Monitor compliance obligations, identify emerging risks and support the resolution of compliance, conduct and operational issues.
Manage partner agreements, contractual documentation and governance requirements to ensure ongoing regulatory alignment.
Drive process improvements and initiatives that enhance broker experience, strengthen controls and deliver better business outcomes.
What We're Looking For
Experience within banking, financial services, lending, broker distribution, risk or compliance environments.
Proven understanding of regulatory, compliance and governance frameworks, with the ability to apply them pragmatically.
Exceptional stakeholder management skills with the confidence to influence, challenge and build credibility across all levels.
Proven ability to balance commercial objectives with risk management and customer outcomes.
Highly organised and detail-oriented, with exceptional problem-solving skills and the ability to manage competing priorities in a fast-paced environment.
What’s in it for you?
Discounted ING Health Insurance.
An additional Rest Day to support your wellbeing.
An IMPACT Day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.
Sounds like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
Need more?
Contact: Skye Griffiths at Skye.Griffiths@ing.com
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
Applications close on 11th August
#LI-DNI