MMB Multinational Client Manager

Company:

Description:

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

This is an exciting opportunity to join and support driving forward and establishing a new, growing team in Asia and Pacific. The role will be based in Hong Kong with a focus on a growing portfolio of Hong Kong based multinationals.

The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

As a MMB Multinational Client Manager, you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations. It will require effective organizational and project management skills and the ability to manage and guide different junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

• Handle larger more complex clients with higher service needs.
• Design, development client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.
• Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
• Manage and address client escalations of existing or other accounts.
• Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.
• Contribute to thought leadership content and mentor junior team members, fostering a culture of continuous learning and high performance.

What you need to have:

• 8+ years of Broking experience (Health, Life and Disability).
• Ability to cultivate client relationship and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency project.
• Good analytical skills – reading, interpreting and communicating data
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Ability to work within a team environment across borders & manage internal stakeholders.
• Proficient with MS Word, PowerPoint, and Excel.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.