About Nu
Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
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About the Role
Millions of people trust Nu with their financial lives — and keeping that trust means making sure every customer interaction meets the highest standards of integrity and compliance. As an AML QA Analyst on our Regulatory Solutions team in Mexico, you'll be a critical line of defense in protecting Nu and its customers against financial crime.
You'll execute independent quality assurance reviews across our AML, KYC, Judicial Orders, and Ombudsman operations — identifying control gaps, evaluating process effectiveness, and helping us continuously raise the bar. Your work directly strengthens Nu's First Line of Defense Program and contributes to a fairer, more ethical financial system in Mexico.
This is a role for someone who is detail-oriented and principled, who understands that regulatory compliance isn't just a box to check — it's foundational to everything we build. You'll work alongside engineers, data scientists, and cross-functional teams to turn QA findings into real improvements.
You'll be responsible for
Execute quality assurance reviews of AML, KYC, Judicial Orders, and Ombudsman cases in accordance with internal policies, departmental procedures, and CNBV regulatory requirements.
Evaluate process deficiencies across operational routines, recommend corrective actions, and support SAR narrative reviews including supporting documentation and SAR Committee minutes.
Identify and communicate control weaknesses to management and business owners, following issue escalation procedures to ensure nothing slips through the cracks.
Monitor management queues and dashboards to ensure operational regulatory routines are addressed promptly and no regulatory gaps remain open.
Partner with engineers, data scientists, and designers to prioritize and coordinate improvements to AML/KYC operational routines and analysis tools.
Support the strategic cross-squad team in deploying projects that comply with key AML/KYC/Judicial Orders/Ombudsman policies.
Track metrics and KPIs, facilitating clear communication across Nubank teams on quality performance and trends.
Spot opportunities to improve results and customer experience within the QA process, and take initiative to implement them.
We are looking for a person who has
Required
Experience with quality assurance reviews in a regulated operational environment.
Strong attention to detail and ability to execute diligently within established timeframes.
Proactive and autonomous work style — comfortable both building new processes and following necessary regulatory procedures.
Ability to meet deadlines and adapt flexibly to changing priorities and conditions.
Clear, succinct written and verbal communication skills in Spanish and/or English.
Genuine alignment with Nu's values and a belief in building a more just and ethical society.
Nice to have
Bachelor's degree in Law, Administration, Finance, Economics, or a related field; CNBV certification is a strong plus.
Knowledge of sanctions, KYC, and AML processes, including CNBV regulation on freezing, unfreezing, and money transfers.
Experience with Banking & Sofipo regulation and familiarity with tools such as Excel, Google Sheets, Looker, SQL, or Python.
Ability to translate data and numbers into actionable compliance strategies and recommendations.
Location for this opportunity
Mexico City, Mexico - On-site
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Holiday Bonus ("Aguinaldo") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Explore how we build technology at Nubank
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Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.