Dealing and Client Services AVP – Transfer Agency

Job Title: Dealing and Client Services AVP – Transfer Agency

Business Unit: Transfer Agency AM (Asset Management)

Contract Type: Permanent

Location: Galway (Galway Technology Park, Parkmore) or Dublin (Termini, Sandyford, Co. Dublin) (Hybrid)

Why work with us?

We are the bank for a changing world and we aim to build positive change together:

• We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity

• We offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
• We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
• Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:  
• Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
• Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
• Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
• Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
• Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions 
• Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
• Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
• Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft 
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Securities Services (2S) and Greenval

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief. 

Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics. 

Sustainable Finance 

BNP Paribas continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.

Role

In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

This is a client facing position that requires a technically strong, bright and ambitious individual who has a proven history of building valuable relationships and leading teams within a busy operational environment. As we expand our fund ranges, this individual will bring a wealth of experience to the team and will be responsible for ensuring consistent, tight controls are in place and enhancing the overall Target Operating Model of the funds. Core responsibilities are to ensure a consistently excellent level of client service, oversee the effective operation of the team and to identify & contribute to continuous improvement initiatives. This would include both ETF and non-ETF funds.

Key Responsibilities

• Ensure all client deliverables are completed accurately and timely, in accordance with the SLAs in place. 
• Ensure that the team operates efficiently, adheres to procedures, ISAE 3402 requirements and BNPP best practice and policy.
• Schedule, allocate and review work of team members for accuracy and completeness.
• Recruit, train, motivate and develop staff to ensure a fully functioning team capable of meeting the department’s objectives, including leading the performance management process.
• Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas
• Key member of the department management team, charged with progressing a variety of initiatives
• Foster and support a culture of best practice and ‘white glove’ service to clients within the Investor Services area of the business.

Qualifications & Experience required for this role

• Third Level Qualification or equivalent - Financial Services related qualification/Business Degree desirable
• 5-6 years’ experience in Fund Administration or Transfer Agency Operations preferred
• Experience in ETF Funds. Proficiency in iCSD and iCSD+ models.
• Proficiency in MS Office
• Knowledge of MFTA
• Rudimentary knowledge of accounting, finance and investment concepts
• Hard working Team Player who likes to work within and contribute to an organisational team structure 
• Attention to detail
• Adaptability: ability to adapt to and work within a dynamic professional environment 
• Strong Communication Skills
• Keen awareness of Client Service standards and Relationship Management skills

About BNP Paribas 

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:

• Agility: we want to behave more simply to embrace useful innovation and digital transformation
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
• Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
• Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Our strengths are based on four key areas:

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
• Expertise: We build upon our recognized and expanding knowledge of our teams
• Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
• Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect

Management excellence

BNP Paribas continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing. 

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Should you require any reasonable accommodation for the interview process, please let us know.