Job Description

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Transaction Monitoring (TM) Training Analyst. In this role, you will join the Training and Capability team, where you will play a key role in educating and upskilling operational colleagues through structured training, coaching, and knowledge transfer initiatives. You will support the development of a strong learning culture, ensuring colleagues have the skills and knowledge required to perform effectively in a controlled, high performance environment.
 
You will be responsible for designing and delivering training programmes, workshops, and learning interventions, working closely with stakeholders across the business to identify knowledge gaps and implement targeted development solutions. The role also involves monitoring the effectiveness of training initiatives, recommending improvements, and ensuring all materials align with organisational standards, governance, and branding.
 
To be successful as a Transaction Monitoring (TM) Training Analyst, you should have:

• Transaction Monitoring Investigations experience.
•  Strong communication skills, both written and verbal, with the confidence to deliver training and convey information clearly.
•  Proven stakeholder management skills, with the ability to engage operational teams and manage expectations effectively.
• The ability to work independently, managing priorities and delivering high quality outputs in a timely manner.
• A good understanding of risk and controls, with the ability to identify issues and escalate where appropriate.
• Experience designing or delivering training, coaching, or knowledge transfer initiatives.

 
Some other highly valued skills may include:

•  Experience conducting training needs analysis and identifying skills gaps across teams.
•  Strong collaboration skills, with the ability to work effectively within team environments and across functions.
•  Confidence and presence when delivering training or engaging with groups.
• The ability to provide constructive feedback to support colleague development.
•  Experience contributing to process improvement or learning strategy initiatives.

 
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
 
This role is based in Glasgow.