Requisition ID: 257561
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Team
Global Banking and Markets Engineering supports Scotiabank’s FX and Capital Markets businesses. The FX Application Support function is responsible for ensuring stability, resilience, and continuous improvement of critical trading and post trade platforms operating in a global environment.
The Role
The Senior Manager Application Support FX Technology is accountable for end to end production support, operational governance, and people leadership for FX platforms. This role combines people management and strategic ownership with the ability to be hands on when required, particularly during major incidents, complex investigations, and operational risk reduction initiatives.
The role owns outcomes for production stability, incident response quality, and operational maturity.
Is this role right for you? In this role you will:
People Leadership and Team Management
- Lead, manage, and develop a team of application support analysts and senior leads supporting FX platforms
- Set clear expectations around ownership, escalation, on call readiness, and operational discipline
- Drive accountability for incident response, problem management, and change outcomes
- Manage hiring, onboarding, performance management, coaching, and career development
- Ensure sustainable coverage models including follow the sun support where applicable
Production Support and Hands On Leadership
- Own the overall health, availability, and performance of FX production applications
- Be hands on during major incidents and complex production issues, providing technical direction and leadership
- Participate in deep dive analysis for recurring or high risk issues to drive permanent fixes
- Ensure monitoring, alerting, and proactive issue detection are effective and continuously improved
Incident and Problem Management
- Act as incident commander for high severity production outages
- Drive high quality root cause analysis with clear ownership and measurable remediation actions
- Challenge Vendors and internal teams to deliver meaningful, timely outcomes
- Ensure lessons learned translate into concrete improvements
Stakeholder and Relationship Management
- Serve as the primary technology contact for FX business stakeholders
- Build strong partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teams
- Represent FX support in governance forums, leadership discussions, and post incident reviews
- Communicate clearly and confidently with senior management during critical situations
Change and Release Governance
- Enforce strong change management and production readiness standards
- Review and approve deployment plans, success criteria, and rollback strategies
- Ensure support teams are prepared for releases and operational impacts are understood
- Own post implementation reviews and track actions to closure
Operational Maturity and Risk Reduction
- Drive improvements through automation, tooling, and process enhancements
- Ensure failover readiness, capacity validation, and disaster recovery preparedness
- Identify and mitigate systemic risks across people, process, and technology
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Required Experience and Skills
- Proven experience managing application support teams in a trading or capital markets environment
- Strong understanding of FX business flows and operational risk
- Ability to be both a people leader and a hands on technical leader when required
- Demonstrated experience leading major incidents and driving complex remediation
- Strong stakeholder management and communication skills
Technical Awareness and Capability
- Solid hands on understanding of databases such as Oracle or SQL Server
- Familiarity with distributed systems, integration patterns, and failure modes
- Experience with monitoring and observability tools
- Exposure to automation and modern platform architectures
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.