Requisition ID: 264652
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Global Fraud Engineering team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Team
The Fraud Technology Service Reliability team is responsible for production support for fraud applications on a global basis.
Description
The Fraud Systems Specialist is a key member of the Global Fraud Technology Service Reliability team, responsible for ensuring the stability, performance, and reliability of critical fraud detection and prevention systems. The role's primary mandate is to provide intermediate-level technical expertise and production support for fraud applications. This involves investigating and resolving complex system issues, collaborating with business and technology partners to translate requirements into effective solutions, and participating in the full software development lifecycle. The specialist will contribute to the design and implementation of system enhancements, maintain comprehensive technical documentation, and use data analysis to support problem-solving and proactive system monitoring.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Investigate, analyze, and resolve intermediate-level technical issues and system problems to minimize business impact.
- Apply a strong understanding of incident management and triaging processes to effectively respond to and resolve system issues.
- Provide foundational support for fraud applications, including system integration within enterprise environments.
- Monitor enterprise banking and fraud systems using tools like Splunk and Dynatrace to ensure stability and identify potential issues.
- Liaise between business stakeholders and technical teams to translate business needs into technical requirements.
- Gather, analyze, and document business and technical requirements for system enhancements and projects.
- Contribute to the design, development, and implementation of technical solutions to meet business objectives.
- Apply a working knowledge of the Software Development Life Cycle and release management processes to support system changes and deployments.
- Provide technical expertise and guidance to stakeholders and team members on fraud system capabilities and support.
- Utilize data analysis skills and tools such as Power BI, SQL or Python to support problem-solving and solution design.
- Create and maintain clear technical documentation, process models, and system reports using tools like Confluence.
- Use collaboration and tracking tools like Jira and ServiceNow to manage tasks, incidents, and project progress.
- Leverage foundational knowledge of ETL processes, Java, and Azure to support application functions and infrastructure.
- Apply basic knowledge of automation or scripting to improve operational efficiency.
- Collaborate with cross-functional teams, including engineers, architects, and business users, to deliver project goals.
- Operate with a familiarity of DevOps practices, Continuous Integration/Continuous Deployment pipelines, and cloud environments.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.
Qualifications
- Experience within the banking or financial services industry is required.
- Knowledge of fraud detection and prevention systems and processes.
- Familiarity with financial industry regulations and compliance standards related to fraud.
- Demonstrated experience with enterprise-level application support and the software development lifecycle.
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Colombia : Bogota : Bogota
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.