Requisition ID: 264591
Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.
Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.
Purpose
Contributes to the overall success of the Global Operations Technology - Fraud, Collections & Systems Reliability Office in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Team
The Fraud, Collections & Systems Reliability Office provides production support for fraud applications and processes.
Description
The Fraud System Specialist ensures the operational stability and effectiveness of fraud detection systems by providing production support for related applications and processes. This role involves participating in on-call pager rotation, resolving a range of operational and technological problems, and applying financial and technical knowledge to system solutions. The specialist will participate in system implementations, assist with confirming business requirements, and perform testing. The position also serves as a liaison between business and technical teams and is responsible for escalating issues to management as required.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Participate in production support, including on-call pager rotation, to address and resolve system issues.
- Resolve simple to moderately complex, multi-faceted operational problems, both independently and collaboratively, to support fraud business line needs.
- Take ownership in resolving small to medium-sized, multi-dimensional operational and technological problems.
- Apply foundational financial and technological knowledge to contribute to the design of fraud methodologies and system solutions.
- Participate in system implementation processes by assisting with the confirmation of business requirements, consulting on test strategies, and performing system verifications.
- Provide ongoing application support by monitoring system performance, investigating technical issues, and contributing to root cause analysis.
- Utilize system monitoring tools to maintain application health, using ticketing systems to manage and track issues.
- Employ basic SQL principles for data analysis and troubleshooting tasks.
- Operate case management tools to support fraud investigation processes.
- Assist in gathering, analyzing, and documenting business requirements for system enhancements and projects.
- Serve as a liaison between business stakeholders and technical teams to help translate business needs into functional solutions.
- Ensure management is kept informed of emerging problems and that issues are escalated in a timely and appropriate manner.
- Contribute to the implementation of solutions that meet operational business needs by supporting project activities and providing ongoing assistance to assigned units.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.
Qualifications
- Experience in the financial services industry, specifically within fraud operations or technology.
- Knowledge of banking deposit and credit products.
- Familiarity with regulatory or compliance requirements related to fraud in the financial industry.
- Basic knowledge of SQL principles with experience using system monitoring and ticketing tools.
- Understanding of the Software Development Life Cycle and business analysis principles.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Colombia : Bogota : Bogota
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.