Senior Manager, ITSM Audit

Requisition ID: 262130 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior  Manager – ITSM Audit & Regulatory Deliverables is accountable for end to end delivery of audit, regulatory, and self-identified issues across IT Service Management (ITSM) domains, including Incident, Problem, Change, Configuration (CMDB), Release, and IT Asset Management (ITAM). 

This role exists to stabilize, accelerate, and de risk ITSM audit outcomes by providing strong program governance, disciplined execution, and a single point of ownership for complex, multi issue delivery spanning Internal & External Audit. 

The Program Manager will operate in a high volume, high scrutiny audit environment characterized by multiple concurrent high and medium risk findings, tight and shifting regulatory deadlines, frequent audit rejections and resubmissions and heavy dependency on evidence quality, scenario testing, and operational effectiveness 

Is this role right for you? In this role, you will: 

• Own the integrated ITSM audit delivery portfolio, covering Incident, Problem, Change, CMDB, Release, and ITAM findings. 
• Manage issues from Management Action Plan (MAP) creation through evidence submission, IQA/IA validation, and final closure. 
• Maintain a clean, audit defensible view of issue status, dependencies, risks, extensions, and approvals. 
• Partner with the key stakeholder to translate audit findings into clear execution plans, including interim milestones, evidence requirements, and review cycles. 
• Proactively manage high risk and US Nexus issues requiring IQA review and multi line validation. 
• Partner with key stakeholders to drive timely remediation of rejected or extended items, ensuring audit feedback is fully addressed and rework is minimized. 
• Enable coordination between ITSM, ITAM teams, Audit, Risk, external advisors, and senior leaders. 
• Prepare and deliver exec ready status reporting, highlighting risk posture, overdue items, rejected packages, and decisions required. 
• Run structured governance forums (war rooms, checkpoints, walkthroughs) for at risk or overdue audits. 
• Ensure audit submissions demonstrate both design effectiveness and operational effectiveness 
• Drive consistency in closure packages, narratives, and supporting artifacts across ITSM pillars. 
• Identify recurring audit themes (e.g., data quality, governance gaps, tooling limitations) and recommend systemic fixes. 
• Reduce audit churn by improving up front readiness, clearer ownership, and better sequencing of dependencies. 
• Standardize audit delivery practices, templates, and reporting across ITSM. 
• Support transition of stabilized work off “war room” footing into sustainable BAU ownership. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• Bachelor’s degree in business, Finance, Technology, Audit, or related field. 
• 8–12+ years of experience in program management, audit remediation, or regulatory delivery within large IT organizations. 
• Proven experience managing audits 
• Demonstrated success operating in high risk, audit intensive environments with overlapping regulators and reviews. 
• Strong understanding of audit lifecycles, MAPs, evidence standards, and validation processes. 
• Experience with Regulatory reporting or equivalent regulatory frameworks. 
• PMP, PgMP, SAFe, or equivalent certification. 
• Experience coordinating with external advisors (Deloitte, IBM). 
• Audit grade attention to detail and follow through 
• Confidence challenging timelines and audit interpretations constructively 
• Ability to manage ambiguity, rejection, and shifting expectations 
• Executive presence and concise communication 
• Bias for closure, not perpetual extension 
• Reduction in overdue, rejected, or repeatedly resubmitted ITSM audit issues 
• Improved first pass acceptance of evidence by IQA and Internal Audit 
• Clear ownership and predictability across ITSM audit timelines 
• Increased confidence from Audit, Risk, and senior leadership in ITSM delivery 

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.