Requisition ID: 268420
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.
Let’s shape the future of banking together!
What you will be doing:
Tangerine is a leading player in digital banking dedicated to delivering innovative financial solutions and forward banking experiences to our clients. We’re looking for a passionate and experienced Delivery Lead to join our mission to contribute and support the overall success of Tangerine.
The Technology Business Lead's primary role is to understand the problem we are trying to solve, be hands on and work collaboratively with the teams and stakeholders to define the right solution by eliciting, analyzing, validating, defining and writing requirements that meet the needs across various domains. This role will lead bridging the gap between the business need and the technology solution while keeping customer centricity and digital experience top of mind.
The successful candidate has years of deep, practical business analysis experience with complex cross-functional features across channels, applications, products & digitization. In addition, the Technology Business Lead is expected to act as a mentor to Business Analysts and contribute to the Business Analyst Community of Practice (CoP). This role reports directly to the Director and Head, Digital Wealth Delivery in the Digital Wealth group.
Is this role right for you? In this role, you will be:
- Work with the Product Owner, Technical Lead and stakeholders to capture and document the product vision.
- Responsible to thoroughly understand and communicate stakeholder requirements and distribute relevant information, documentation and artifacts to stakeholders.
- Responsible for the preparation, completion and compliance of business requirements based on business needs; go to person for clarity of vision & requirements.
- Discover & elicit requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis and workflow analysis.
- Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.).
- Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables.
- Translate standard business requirements into user stories & acceptance criteria.
- Support story mapping by decomposing epics into user stories.
- Support the Product Owner with data insights to drive customer centric experiences and priorities.
- Proactively communicate and collaborate with external and internal stakeholders.
- Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities & promote customer centric solutions.
- Execute and maintain the requirement traceability matrix to meet audit requirements.
- Championing a client- obsessed culture
- Leveraging a growth mindset, embracing learning and continuous improvement
- Contributing to a dynamic workplace fostering trust, integrity and inclusion
- Removing obstacles to drive momentum across teams
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- 5+ years of experience in a Technology Business Lead role with preference to experience in the digital space (Mobile, Web/Online)
- Agile mindset & comprehensive knowledge and experience in various delivery models including; agile, waterfall, hybrid frameworks
- Extensive experience with aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions.
- Strong analytical skillset & customer centric mentally required
- High proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagrams
- High proficiency in the use of JIRA / Confluence
- Strong presentation, facilitation, analysis and problem solving skills
- Able to work independently with focus on time management to meet deadlines
- Ability to deliver seamless execution whether on-site or remote
- Ability to work in a fast paced, demanding and rapidly changing environment
- Effective leadership skills
- Detail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgency
- Very strong organizational sense and effective time and priority management
- Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively.
- Strong strategic relationship skills
- Technical background is considered an asset
- International Institute of Business Analysis (IIBA) certification, Certified Scrum Master, SAFe Agile Certified, CSPO are considered assets
- Comfort and confidence adapting to new tools and ways of working
- AI fluency
- A craving to contribute to a high-performing team
- Ability to drive results in periods of change
- Track record of fostering an inclusive culture
What's in it for you?
- You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
- We are creating something game changing and you get to make your mark on it.
- You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
- From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.