Director, Engineering - Loyalty Partnerships

Requisition ID: 255781 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees, primarily, the Client Engineering Loyalty experiences for Scotiabank in Canada, responsible for delivering the digital experiences, platforms, and APIs that power the Bank’s loyalty ecosystem, including points accrual & redemption, partner integrations, rewards catalogs, loyalty program enrollment, customer insights, and personalized engagement experiences across mobile, web, and third party channels.

The Director is accountable for the technology strategy, architecture, engineering execution, and operational performance of all loyalty capabilities. This includes modernization of the loyalty technology stack, transitioning from legacy systems to cloud native, API-driven, event-based architectures that support accelerated innovation, stable operations, and seamless integration with partners.

This role plays a central part in shaping the future of the Bank’s loyalty proposition by enabling scalable partner connectivity, high availability reward services, and frictionless omnichannel experiences. The Director ensures the engineering organization delivers secure, compliant, reliable, and customer centric digital experiences that increase loyalty engagement, deepen customer relationships, and support enterprise growth objectives.

Through strong leadership and collaboration, the Director cultivates a best-in-class engineering culture focused on continuous delivery, innovation, data-driven decision-making, and operational excellence.

Is this role right for you? In this role you will:

• Owns the technical strategy and platform roadmap for digital loyalty domain, ensuring alignment with Business, Product, Architecture, Operations, and Compliance stakeholders.
• Oversees delivery of digital experiences for Scotiabank Canada loyalty suite of products and key partnerships.
• Leads the engineering teams building reusable business APIs that integrate loyalty products with mobile apps, web platforms, core banking systems, external custodians, and enterprise integration layers.
• Ensures delivery excellence through modern practices, cloud-native engineering, DevSecOps, microservices, automation, accessibility, performance engineering, and observability.
• Drives modernization initiatives, including the migration away from legacy loyalty  systems, API-first capabilities, and modular platform architecture.
• Creates, manages, and grows a high-performance engineering organization, including talent development, succession planning, and engineering leadership coaching.
• Ensures compliant and secure engineering delivery, including adherence to OSC/IIROC guidance, data privacy requirements, cyber controls, AML/ATF, sanctions screening, and operational risk protocols.
• Promotes a customer-first mindset, ensuring that every digital experience is intuitive, responsive, secure, and built to support exceptional investment outcomes for customers.
• Build and maintain stakeholder buy-in and relationships across Business, Product, Technology partners.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment using a coaching mindset, behaviors and embracing Scotiabank’s values and contributing to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5+ years’ experience in a leadership role managing large complex technology projects with significant technology and operational components
• Minimum 10 years of IT and business/industry work experience
• 3+ years of running and delivering projects more than $5M annually.
• Experienced leading large-scale transformation programs and platform modernization.
• Demonstrated ability to build, coach, and scale high-performing engineering teams.
• Provide remediation governance, ensuring critical product vulnerabilities are addressed within defined SLAs.
• Strong background in software engineering or DevSecOps.
• Preferred deep understanding of Banking (preferred Scotiabank) process, procedures and cross-functional engagement.
• Excellent verbal and written communication, negotiating and interpersonal skills with the ability to summarize material for executives.
• Performed budgeting, estimations, and resource planning.
• Excellent people management, coaching and leadership skills and experience.
• Good understanding of Security and IT service delivery and a solid understanding of mapping stakeholder requirements to results.
• Experience with and knowledge of project methodologies such as Waterfall, Agile and DevOps in delivering large scale solutions in an enterprise environment.
• Experience leading a team responsible for cloud development technologies and tools such as Containers, VMs and Micro services with proven experience with a cloud provider (Google Cloud, Microsoft Azure).
• Experience working with Internal Audit and Regulatory Assessments (e.g., SOX, OSFI, CDIC, etc.) and addressing compliance gaps.
• Undergraduate Degree in Computer Science, Diploma or technical equivalent experience is required.
• Proven ability to communicate effectively with VP, SVP, and executive leadership, with experience preparing and presenting executive-ready materials (dashboards, roadmaps, risk summaries, modernization pitches).
• Demonstrated strength in executive storytelling, including framing technical issues in terms of business impact, customer experience, regulatory obligations, and enterprise strategy.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.