Requisition ID: 268575
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Role
Contributes to the overall success of Operations/Global Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The Commons is designed to promote mobility and flexibility allowing Scotiabank employees to be effective from anywhere. Employees are empowered to make the choice of where to work and in that makes them, and others most effective.
As an Event & Experience Lead, you will work within a larger team to support and facilitate a first-class employee and visitor experience in The Commons and work comfortably with a wide variety of people at all levels. The Commons is an exclusive space for Scotiabankers and their accompanied guests and acts as the ‘heart of the downtown Toronto campus'.
Is this role right for you? In this role you will:
- Champion a customer-focused culture by supporting employees and visitors within The Commons and leveraging broader Bank relationships, systems, and knowledge.
- Maintain schedules and ensure high visibility of operations to support day-to-day activities within The Commons.
- Create engaging digital communications, infographics, announcements, and branding content to drive awareness, highlight events, and foster inclusive employee engagement.
- Conduct frequent walkthroughs of The Commons spaces, assist employees with settings and equipment, and support common courtesy guidelines.
- Respond to inquiries through The Commons inbox and support content moderation for Workplace, Scotiabank Live Sites, and perimeter screens.
- Troubleshoot and resolve operational issues promptly and professionally, escalating matters when appropriate.
- Support change management and continuous improvement by observing space usage, identifying opportunities, and recommending improvements to The Commons operations.
- Manage incoming requests for meetings, events, booths, and filming spaces, assigning appropriate rooms and maximizing space usage.
- Provide guidance on event planning, audio-visual requirements, vendor coordination, room setup, food and beverage service levels, and client billing processes.
- Provide administrative support for The Commons, including coordinating with Building Services or Real Estate, replenishing supplies, maintaining records of keys/security credentials, and supporting OHS requirements.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Post-secondary degree from an accredited university or college with a minimum of 2 years of related experience, or equivalent work experience in customer service and event management.
- Proven customer service focus with the ability to support employees, visitors, and stakeholders professionally.
- Excellent verbal and written communication skills, including presentation skills for small to medium-sized groups.
- Ability to work independently with minimal supervision while collaborating effectively within a large team.
- Strong relationship-building, interpersonal, and people-oriented skills.
- Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and OneNote.
- Experience using social media as a marketing tool, Adobe Creative Cloud, and HTML is considered an asset.
- Knowledge of conference and meeting room technology, videoconferencing, or the ability to learn related tools and systems.
- Ability to troubleshoot operational issues, manage competing priorities, and support flexible or extended work hours based on business needs.
What’s in it for you?
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities – for you and our customers.
- A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.