Requisition ID: 265712
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Fee Officer is responsible for supporting internal clients by efficiently processing fees, while assisting in identifying opportunities for service improvement.
This is a term position.
Is this role right for you? In this role you will:
- Complete set up and maintenance of automated fee diaries based on approved client agreements/instructions on accounts by printing and identifying discounts, fee schedules frequencies and anticipated market values and contact the originator for clarification if the agreements/instructions are incomplete or missing
- Identify opportunities and manage fee setups manually where fully automated processes cannot be applied through the review of established/available automated Fee Schedules
- Code exempted assets from fee calculations according to client agreements & instructions
- Process fee calculations and reversals using established processing applications to complete the calculations and post entries to client accounts
- Control and maintain documents received from branches by logging document types/identifier into departmental database and filing documentation accordingly
- Maintain service standards and minimize loss situations by following department policies and procedures and escalate any contentious issues to the Manager/Senior Manager
- Continually expand knowledge of fees and processes by keeping current on procedural changes/updates and through cross-training initiatives
- Assist the department with functions related to fee processing through cross-training initiatives and during unplanned absences
- Identify opportunities to enhance processes
- Ensure a high quality of customer service is provided to all internal clients
- Improve service levels and department reputation by maintaining a high level of responsiveness to clients
- Respond to enquiries from internal clients on a timely basis, liaising with internal departments to resolve fee set up and calculation issues
- Perform other duties as assigned or required
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- Post-secondary education
- Working knowledge of Fee calculation processes and procedures and related internal policies and procedures is an asset
- A strong focus on attention to detail
- Good judgement, organizational and analytical skills to manage situations not covered by documented policies and procedures
- Strong interpersonal skills, effective communication skills, both verbal and written, with the ability to interact and communicate with various levels of management and staff
- Analytical thinking to identify any deviation from procedures
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.