Requisition ID: 262136
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery.
This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms—driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.
Is this role right for you? In this role, you will:
- Stand up and lead the BA practice model (standards, intake, capacity, governance).
- Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
- Build a talent strategy (hiring, onboarding, skill frameworks, BA playbooks).
- Establish consistent artifacts : equirements (BRD/FRD, user stories), process flows , control narratives & audit traceability.
- Drive BA quality standards across agile and waterfall delivery models.
- Lead requirements and design across ITSM (Incident, Problem, Change, Release, Request), ITAM (HAM/SAM lifecycle, inventory, entitlement), ITOM (Discovery, CMDB, Service Mapping, Event Mgmt).
- Ensure alignment to Enterprise service models, CMDB standards, and asset lifecycle processes, End-to-end operational workflows and integration points.
- Drive process standardization and simplification across regions and platforms.
- Embed audit and control requirements into all solution designs and requirements.
- Ensure BA outputs support, Management Action Plans (MAPs), evidence packages (design + operational effectiveness), scenario testing and KPI validation.
- Partner with Audit (IA/IQA), Risk, and Compliance teams to, translate findings into implementable requirements and reduce rework, audit rejection cycles, and delivery risk.
- Establish intake, prioritization, and demand shaping frameworks for BA work.
- Align BAs to product teams (ITSM, ITAM, ITOM, HRSD, SecOps).
- Provide end-to-end traceability business need → requirement → design → build → test → audit evidence.
- Enable predictable delivery outcomes through structured requirements and dependency management.
- Act as the single point of accountability for business analysis across Product Owners / Platform Leads, Engineering / Dev / QA teams, Audit, Risk, and regulatory stakeholders.
- Drive clarity between business demand vs. platform capability, local vs. global process standards.
- Influence senior stakeholders through executive-ready storytelling and trade-off articulation.
- Build reusable BA frameworks, templates, and accelerators, user story standards, acceptance criteria frameworks, audit-ready documentation patterns.
- Introduce metrics & KPIs for BA effectiveness, requirement quality (defect leakage, rework), first-pass audit acceptance, delivery predictability.
- Identify automation and simplification opportunities across workflows.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- 10–15+ years in Business Analysis, ServiceNow delivery, or IT operations transformation.
- Deep expertise across ITSM, ITAM, ITOM domains, ServiceNow platform (or equivalent).
- Strong experience in audit and regulatory environments (MAPs, evidence lifecycle, audit validation).
- Proven leadership experience building or scaling BSA/BA practices.
- Structured thinking & requirement rigor (audit-grade precision).
- End-to-end process orientation (not just feature-level thinking).
- Executive communication & stakeholder influence.
- Governance discipline & traceability mindset.
- Ability to operate in High ambiguity, Tight regulatory timelines, Multi-stakeholder environments.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
- Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.