Enterprise Technology Support Engineer

WHO WE ARE

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.

Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.

WHAT YOU'LL DO
As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:

• User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.

• Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.

• Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.

• Proactive environment management: Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.

• Process standardisation and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.

• Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.

• Projects: Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements.

• Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.

• Enterprise IT solutions: Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.

• Technical proficiency

  • Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.

  • Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).

  • Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.

• Experience

  • A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.

  • Experience with user access lifecycle, SOE/image concepts, and deployment tooling.

• Soft skills

  • Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.

  • Excellent written and verbal communication; team player and operational mindset.

• Nice-to-have

  • Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.

  • Finance or fast-paced environment; interest in continuous learning.

• Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role.

WHAT YOU'LL GET: 

• A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.

• The chance to work alongside diverse and intelligent peers in a rewarding environment.

• Training, mentorship and personal development opportunities.

• Daily breakfast, lunch and an in-house barista.

• Gym membership plus weekly in-house chair massages.

• Regular social events, including a company trip every two years.

• Guided relocation, a competitive relocation package and visa sponsorship where necessary.apac

DIVERSITY STATEMENT

Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.

Questions? Get in touch with the recruitment team at careers@optiver.com.au.