The (Senior) Operational Continuity Manager plays a key role in designing, driving, and continuously improving Rabobank’s awareness and communication approach for Operational Continuity and Crisis Management, ensuring strong organizational understanding, engagement, and preparedness in Business Resilience.
You & your role
The role ensures that the bank can anticipate, withstand, respond to, and recover from disruptions, safeguarding critical services, customers, and the bank’s license to operate. It acts as the functional authority for the business resilience platform, tooling, and lifecycle management, integrating regulatory expectations with its continuity strategy.
Examples from practice
- Support the definition and maintenance of the bank’s critical service inventory, including impact tolerances and the mapping of minimum configurations required to deliver these services.
- Contribute to establishing and governing an integrated operational continuity vision, including lifecycle policies and standards.
- Ensure operational continuity requirements effectively enable crisis management, recovery, and resolution scenarios.
- Drive enterprise BCM maturity through lifecycle ownership, tooling, training, capability uplift, and continuous benchmarking.
- Support regulatory alignment and stakeholder management, including audits, resolvability assessments, and crisis governance.
Responsibilities
- Drive the development, monitor, deployment and governing the Operational Continuity framework.
- Ensure bank wide readiness and resilience by driving exercises, maturity monitoring, risk mitigation, and seamless integration with crisis and resilience functions.
- Monitor, evaluate, and report on operational continuity effectiveness, using data and insights to continuously improve reach, engagement, and impact.
- Engage and align stakeholders across the organization, acting as a central point of coordination for resilience-related initiatives and activities.
- Participate in activities related to the BCM lifecycle and other relevant business resilience activities.
- Support adoption of Business Resilience tools, processes, and practices by integrating communication, training, and change management approaches.
Together we achieve more
We believe in the power of differences. By combining the strengths of our diverse team, we become a better bank. We are curious about what you will add to our team.
The COO Chief of Staff department acts as the COO’s central orchestrator and support function, enabling integrated execution, governance, and oversight across the domain. It ensures transparent decision-making and alignment with enterprise strategy, while driving consistency and effectiveness in delivery.
Within this context, Business Resilience — encompassing Operational Continuity and Crisis Management — is a key enabler of organizational stability and preparedness. We strengthen resilience by ensuring awareness, alignment, and coordinated execution across the organization, supporting the ability to anticipate, respond to, and recover from disruptions.
Collaboration is our way of working: as one focused, analytical, and results-oriented team within Rabobank, we work together to enhance resilience capabilities and safeguard the continuity of our critical operations.
Work on yourself & the world around you
At Rabobank, your development and that of society go hand in hand. We invest in you and work together for a better world. At Rabobank, you work on yourself and the world around you.
This is reflected in your personal development budget, our hybrid working environment, and a good balance between work and home. You can work on banking matters for our private and business customers, as well as societal issues such as food and energy transitions.
Why everyone is welcome at Rabobank
At Rabobank, we believe we are stronger by complementing each other. By embracing our differences, we bring out the best in each other. We seek diversity in knowledge, skills, and experience, as well as in gender, background, and culture. Every department strives for variety and the space to be yourself – whoever you are. That is what diversity and inclusion at Rabobank is all about.
Facts & figures
- 36 hours per week.
- Over 43,822 Rabobank colleagues worldwide.
- Rabobank operates in 38 countries for more than 9,500,000 customers.
You & your talent
- Academic degree (Master) in Business Administration, IT or Security, Crisis Management.
- Engineer: 10 year plus experience in Business Continuity Management, Crisis Management or related domains, certified e.g. MBCI or MBCP, and/or CISA, CISM and CRISC.
- Expert: 5 year plus experience in Business Continuity Management, Crisis Management or related domains, certified e.g. CBCI or CBCP, and/or CISA
- Affinity with Business Continuity Management and Crisis Management, preferable certified, e.g. CBCI.
- Strong analytical and critical thinking skill.
- Proven ability to work with multiple stakeholders across different departments.
- Ability to work under pressure and manage multiple priorities.
- Ability to take on a pro-active initiative, to structure and report on progress (result oriented).
- Gather information independently, prepare an advice and report on progress.
- Excellent communication and interpersonal skills.
You & the application process
- For substantive questions about this position you can contact Geertje van Es via Geertje.van.Es@rabobank.com
- Questions about working at Rabobank and the procedure? You can contact Milou Stoop Corporate Recruiter via Milou.Stoop@rabobank.nl
- If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule the interview.
- Answers to frequently asked questions can be found at Rabojobs.
- Responses are handled according to vacancy management.
- Reliability assessment is part of the procedure.
- We respect your privacy