Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Specialist - Legal ServicesThe Employee Data Request (EDR) Specialist is responsible for managing end-to-end employee rights Requests in accordance with global privacy regulations and Mastercard policies. The role ensures timely, accurate, and compliant handling of requests, including data collection, response preparation, stakeholder coordination, and reporting.Key Responsibilities
• Manage the full lifecycle of Employee Date Requests (intake, tracking, execution, and closure) within defined SLAs and regulatory timelines.
• Prepare and validate data packages by coordinating with internal teams to gather personal data from multiple systems.
• Draft and send responses to data subjects using approved templates and in alignment with legal/privacy guidance.
• Collaborate with Privacy Counsels and stakeholders to obtain approvals prior to final response.
• Maintain accurate records in dedicated platforms and internal trackers to ensure audit readiness.
• Monitor deadlines, identify risks, and escalate issues to ensure regulatory compliance.
• Support reporting requirements, including extraction and preparation of EDSR metrics and dashboards.
• Contribute to process improvements, documentation, and knowledge sharing within the team.
Qualifications
• Bachelor’s degree (Law, Compliance, or related field preferred)
• Relevant experience in privacy operations, legal services, or compliance
• Understanding of data subject rights (access, deletion, update, etc.)
Skills
• Strong attention to detail and data accuracy
• Ability to manage high-volume, time-sensitive work
• Effective written and verbal communication
• Stakeholder coordination across global teams
• Proficiency in Excel and case management/reporting tools
Key Metrics / Success Measures
• SLA/Regulatory Timelines adherence and turnaround time
• Quality and completeness of data packages
• Accuracy of responses and documentation
• Volume of cases managed
• Audit readiness and stakeholder feedback
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.