Specialist, Client account Management
If you would like to be in a role that leverages your strengths to support Deloitte’s important clients, this could be the role for you. The role provides an opportunity to get involved in activities that help develop and deliver support to account leadership and accelerate growth. As part of this team, you’ll gain exposure to a variety resources and collaboration opportunities, that will help in developing your skills and professional development.
Work you’ll do
As a Client Account Management (CAM) professional you will help Deloitte’s account leaders and other internal stakeholders to deliver account support which will help in strengthening relationships and expanding our services footprint at our clients.
- Independently handle end-to-end project management including stakeholder communications, pipeline management, project prioritization and project delivery
- Assist in the development and maintenance of account marketing assets, proposal assets, and onboarding assets
- Understand, track and report operational needs of the account
- Collaborate with other teams to deliver account support services
- Help account leaders to leverage the firm’s marketing resources and channels
- Develop templates and assist in developing processes for deliverables
- Help in report out of account financials and opportunity management using internal CRM tool
- Share learnings and assist/train junior team members on their account initiatives
- Prepare process documents and training modules for new hires/junior team members
- Ensure project meets set standards of quality and project requirements
The team
At Deloitte, clients are at the heart of everything we do. As a part of Client Experience, Client Account Management (CAM) is a group of over 200 professionals in the US and India who are dedicated to bringing the best of Deloitte to our most important clients. CAMs, like other Deloitte practitioners, are aligned to an industry, but work across our group to share and leverage best practices.
Location: Hyderabad or Bengaluru
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- 3-6 years of professional experience in account management, project management, marketing or business development field
- MBA and/or Masters in relevant field
Skills:
- Proficient in Microsoft Office suite
- Understanding of client service, marketing, sales/pre-sales in a professional services firm
- Basic understanding of company financials
- Ability to work virtually and multitask
- Good reasoning and problem-solving skills
- Experience working in a fast-paced, team environment
- Excellent verbal and written communication skills
- Attention to detail with good client service attitude
- Ability to adapt to a changing environment and manage multiple priorities