Senior Consultant | SAP Basis | Bengaluru | SAP | DSA SAP Accounts
• Job requisition ID : 108298
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
· Lead functional discovery sessions and stakeholder workshops to gather, analyze, and document business and technical requirements.
· Drive SAP Basis service delivery activities, ensuring smooth execution of service requests, incident resolution, and operational support.
· Act as the primary technical liaison for customer escalations, service fulfillment, problem management, and event management activities.
· Collaborate with Customer Delivery Managers (CDMs), Technical Service Managers (TSMs), architects, and delivery teams to ensure high-quality service delivery.
· Manage and support SAP landscapes including SAP HANA, SAP NetWeaver, SAP Sybase, Web Dispatcher, BusinessObjects, and OpenText environments.
· Monitor, troubleshoot, and optimize SAP systems running on Linux platforms, including Linux cluster environments.
· Support cloud-based SAP environments hosted on hyperscalers such as AWS, Azure, and GCP, including virtual machines, networks, and load balancers.
· Identify opportunities for process improvement, operational efficiency, and enhanced customer experience.
· Coordinate with product development and support teams for roadmap discussions, feature enhancements, and issue resolution.
· Ensure adherence to SLAs, operational standards, and best practices while maintaining end-to-end visibility of customer landscape activities.
· Mentor junior team members and provide technical guidance on SAP Basis administration and service delivery operations.
· Drive customer satisfaction through proactive communication, technical expertise, issue resolution, and continuous service improvement initiatives.
Eudcation- BTech/BE
Key skills required
- 10+ years of hands-on experience in SAP Basis administration and service delivery.
- Strong expertise in SAP HANA, SAP NetWeaver, SAP Sybase, SAP Web Dispatcher, SAP BusinessObjects, and OpenText.
- Experience in Linux administration, including Linux cluster environments.
- Hands-on experience managing SAP workloads on cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform (GCP).
- Strong understanding of SAP landscape administration, monitoring, troubleshooting, and performance optimization.
- Proven experience in service delivery, managed services operations, and technical support.
- Expertise in incident management, problem management, event management, and customer escalation handling.
- Experience collaborating with cross-functional teams, including architects, delivery managers, and customer stakeholders.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to drive continuous service improvement while ensuring adherence to SLAs and operational best practices.