Services Specialist, Finance Services– Credit Control/Accounts Receivable
We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.
Work you’ll do
As a part of this team you will be involved with:
- Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
- Contact client via phone, email and make sure the collection queries are resolved on time.
- Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
- Schedule and send monthly account statements and chaser letters to customers.
- Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Research and resolve payment discrepancies.
- Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
- Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
- Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst
KPIs
- Reduction of aged AR items especially that are over 90+ days.
- Strong adherence to TAT for responding to email and telephone queries.
- Completion of all required training programs, contribution to continued process improvement
- Participation in team and service line events
Key Competencies
- Attention to details and accuracy
- Good oral and written communication skills
- Organizational skills
- Information management
- Problem analysis and problem-solving skills
- Team player
- Sense of urgency
- Customer service Skill
Work location: Hyderabad
Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM – 11 PM India Time (To be confirmed at final selection)
Times may vary during critical finance periods (period-end close) .
The team
At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.
Qualifications
Required:
- B.com
- 3-6 years of relevant experience in collections
- Basic knowledge of Accounts Receivable function and its importance
- Should be able to work with numbers.
- Effective completion of typing test with 35–40 words per minute minimum
- Working knowledge of SAP would be an added advantage
- Good Knowledge of MS Office tools including email skills
- Good understanding of quality aspects (TAT, accuracy, and audit)
- Should have a positive attitude.
- Oral and written communication should be good.
- Able to be work in different shifts including weekends, if required.
- Should be multi tasker and work in fast pace environment