ServiceNow Senior Consultant
Enterprise Performance
Deloitte’s Enterprise Performance practice helps organizations improve business outcomes through platform-enabled transformation, technology modernization, and operational improvement. Within this space, our teams work across IT operations, service management, workflow automation, and enterprise platforms to deliver large-scale digital transformation programs. As a ServiceNow Senior Consultant, Technical Transformation, you will work with cross-functional teams to design, build, and enhance ServiceNow solutions that help clients streamline processes, improve service delivery, and create long-term business value.
Level: Senior Consultant or equivalent
As a Senior Consultant at Deloitte Consulting Services, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you'll do
As a Senior Consultant, Technical Transformation on the Enterprise Operations Portfolio team, you will be responsible for:
- Configure and enhance the ServiceNow platform to support business and functional requirements across IT Service Management, Customer Service Management, Strategic Portfolio Management, and Human Resources Service Delivery.
- Develop integrations, automate workflows, and support platform stability through monitoring, troubleshooting, and defect resolution across environments.
- Participate in design sessions, evaluate configuration options, review requirements, and translate requirements into scalable ServiceNow solutions.
- Maintain technical documentation, support user training, and apply ServiceNow development standards and best practices across delivery activities.
- Contribute across the project lifecycle, including development, testing, deployment, continuous improvement, and project support hours as required.
The team
The Enterprise Operations Portfolio is a suite of offerings designed to help clients maximize value from their Finance, Supply Chain, and IT operations. By taking a holistic approach—from strategy development to process design and technology enablement—we support clients in overcoming operational challenges and managing key business functions. As organizations pursue digital transformation, these areas become vital in shaping interactions with customers, suppliers, and stakeholders. By integrating strategy, operational improvement, implementation, and managed services, we creatively deploy resources and drive innovation, ensuring clients achieve impactful, sustainable results at the speed demanded by today’s dynamic market.
Location: Bengaluru/Hyderabad/Pune/Chennai
Shift Timings: 24x7 including night shift as per business requirements
Qualifications
Required:
- 6-10 years of ServiceNow development experience in large enterprise environments
- Experience configuring and developing ServiceNow using UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Access Control Lists (ACLs), Import Sets, Transform Maps, Update Sets, and MID Server configuration
- Experience with JavaScript, HyperText Markup Language (HTML), Cascading Style Sheets (CSS), Bootstrap, JavaScript Object Notation (JSON), Representational State Transfer (REST), and Simple Object Access Protocol (SOAP)
- Experience delivering solutions across ServiceNow products such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), Customer Service Management (CSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), or custom applications
- Experience with Asset Management, Configuration Management Database (CMDB), Orchestration, and ServiceWatch
- Experience working in Agile delivery and application development lifecycle phases
- Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree from an accredited university
Preferred:
- ServiceNow Certified Application Developer (CAD), ArchX, or Certified Implementation Specialist (CIS) certification
- Experience designing and implementing integrations with third-party systems
- Understanding of ServiceNow Agentic AI framework
- Experience integrating generative artificial intelligence models into ServiceNow workflows
- Exposure to ServiceNow Now Assist
- ITIL v3/v4 or Agile/Scrum certification