Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant, Manages Services or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
- Integrate and learn from talented colleagues who specialize in core domains.
- Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
- Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
- Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions
- Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
- Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
- Support post-deployment activities, including maintenance, enhancements, and client communication.
- Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
- Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
- Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
- Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
- Strong focus on data-driven decision-making and use of agile methodologies
- Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
- Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 3- 6 years of experience in customer data, martech, or data engineering, with at least 3 years on a major CDP.
- Deep hands-on with at least one of: Adobe RTCDP, Salesforce Data Cloud, Treasure Data, mParticle, Tealium AudienceStream, or Segment.
- Strong identity resolution, customer-360 modeling, and audience taxonomy design.
- Advanced SQL and Python; production experience with BigQuery, Snowflake, or Databricks.
- GenAI engineering: LLM integration (Vertex AI, Anthropic, OpenAI), RAG, embeddings, vector databases (Pinecone, Vertex Vector Search, pgvector).
- Solid grasp of activation channels — paid media, email/SMS, push, web personalization, server-side tagging.
- Privacy, consent, and data governance fluency.
Good to Have Skills/Project Experience/Certifications:
- CDP platform certifications.
- Experience building AI copilots or assistants for marketing or analytics teams.
- Familiarity with MCP, agentic data access patterns, and tool-using agents over CDP APIs.
- Exposure to clean room technologies (Habu, LiveRamp, AWS Clean Rooms, Google Ads Data Hub).
- Prior delivery in regulated industries (FS, healthcare, public sector).
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai