Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary (Fixed Term Hire)
Level: PROJECT Analyst Functional Transformation or equivalent
As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.
Work you’ll do:
Delivers consistently with quality deliverables within designated timelines and minimal support
Owns up deliverables and can deliver with support and Overcomes gaps (timelines/quality) with coaching
Consistently displays a positive attitude towards learning and adapts to changes in requirements and expectations with minimal guidance
The team:
Step into our Sales & Service team, team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis
Qualifications
Must Have Skills/Project Experience/Certifications:
- 2 - 3 years of hands-on experience with Salesforce implementations, testing
- Strong knowledge related to Profiles, roles, security, workflows, validation rules, custom objects, reports, and dashboards is must
- Experience in documenting and analysing processes, procedures, and/or policies.
- Salesforce.com Administrator Certification (ADM201 or higher) is preferred
- Good knowledge of test management processes
- Good Knowledge of Agile implementations and contributing on the QA activities in a sprint
- Ability to define, understand or conduct cross-browser and usability testing.
- Hands on experience on performing functional/Non-Functional testing of web applications.
- Exposure to Automation or Performance testing or any programming language at least for few months/years
- Good knowledge of tools and methods used in Salesforce testing like Workbench, Integration testing using Postman/Soap API’s and Migrations testing across various loads
- Good communication skills and should be a great team player
- Be passionate about design and digital customer domain and provide feedback on these applications
Good to Have Skills/Project Experience/Certifications:
- Familiarity with developer/engineering tools, technical knowledge around build installation, and technology trends
- Exposure to Testing types like Accessibility Testing, Migration Testing
- Knowledge of CI/CD tools is preferred (for eg: Jenkins)
- Knowledge of Low Code No Code automation tools (for eg: Copado Robotics Testing)
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai