USI-EH27-Consulting-Customer-S&S-Zuora Billing- Manager, Technical Transformation

Customer & Marketing – Sales & Services – Zuora Billing - Manager, Technical Transformation

Position Summary

Level: Manager,Technical Transformation

We are looking for Project Manager with Zuora implementation experience to lead cross-functional delivery of subscription billing initiatives. You will plan and run the project end to end—aligning stakeholders, managing scope and risk, and ensuring high-quality delivery across business, product, and technology teams.

Work you’ll do:

• Lead and Architect Zuora programs and projects from initiation through go-live and stabilization (hypercare).
• Build and manage the integrated project plan, RAID log (risks, assumptions, issues, dependencies), budget tracking (if applicable), and status reporting.
• Partner with business owners to confirm requirements across the subscription lifecycle (quoting to cash, billing, invoicing, payments, dunning, credits/refunds, renewals, amendments, proration).
• Coordinate solution delivery across internal teams and vendors (functional, technical, QA, data, and release management).
• Drive governance and decision-making: run working sessions, steering updates, and executive readouts.
• Manage integrations and dependencies (for example, CRM/CPQ, ERP/GL, tax, payments, reporting) in partnership with architecture and engineering.
• Plan and execute testing cycles (SIT/UAT), cutover, and go-live readiness.
• Ensure delivery meets agreed quality, controls, and documentation expectations (for example, requirements, process flows, test evidence, runbooks).

The Team:

The Sales & Service Offering Portfolio integrates our most differentiated, globally recognized Sales & service businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Sales & Service Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 9+ years of leading experience delivery of enterprise SaaS or ERP/finance systems.
• 6+ years of hands-on experience delivering Zuora projects
• Proven track record delivering enterprise-scale Lead-to-Cash or Quote-to-Cash programs (multi-cloud preferred). 
• Strong understanding of subscription billing concepts and order-to-cash processes.
• Demonstrated ability to manage cross-functional teams, competing priorities, and senior stakeholders and able to own end-to-end architecture for Zuora implementations, including integration with Sales &CPQ Cloud along with ERP, and external systems. 
• Experience with delivery methods such as Agile, hybrid Agile, or Waterfall (as appropriate for the program).
• Strong written and verbal communication skills; comfortable presenting status, risks, and options.
• Mentor junior architects and consultants, fostering a culture of continuous learning and innovation. 

Good to Have Skills/Project Experience/Certifications:

• Experience with one or more: Salesforce (Sales Cloud/CPQ), NetSuite, Workday Financials, SAP, Oracle, Avalara, payment gateways, data warehouse/BI tools.
• Experience with data migration and reconciliation (customers, subscriptions, invoices, accounting entries).